This is a multipart message in MIME format. ------=_NextPart_000_00D0_01DAEEDC.930B0640 Content-Type: multipart/alternative; boundary="----=_NextPart_001_00D1_01DAEEDC.930B0640" ------=_NextPart_001_00D1_01DAEEDC.930B0640 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Timon. Weâve not been double charging them, Tim, just not using = Versapay. Elizabeth Clark Director From: Timon Page Sent: Wednesday, August 14, 2024 5:00 PM To: Timothy Thomas Cc: eclark@thekey.com; Marc Atkinson ; = kristal.parris@thekey.com; lito.delapena@thekey.com; Lisa Barker = ; clum@thekey.com; Laszlo Kovacs = Subject: Re: 146272 Susan "Sue" Pinder / Updating Payment Method - = [#885994] Hey Tim and Elizabeth I can handle the comm with the clients. Thanks. Best regards, Timon Page General Manager, Ontario Please note my email address has changed: timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Wed, Aug 14, 2024 at 7:51â¯PM Timothy Thomas > wrote: Have we been double charging them or simply running the payments on the = old portals and not via versapay? Timon can you comment on the clients? Would you prefer to handle comms = or help desk? Tim Thomas Head of Midwest & Canada Divisions | TheKey Mobile: 514.591.9387 On Wed, Aug 14, 2024 at 6:27â¯PM > wrote: Good Afternoon- It was brought to my attention that 3 clients have been charged ongoing = through various portals, despite our messaging not to use any systems = other than Versapay to charge clients. My apologies for the oversight. As of today, that has been stopped. The clients we cannot charge through Bambora/Stripe anymore are below, = we will need a new PAF from them. This is why Susan thinks weâre = asking questions that donât make sense, sheâs unclear = why we need information for her if weâve been charging her, but = doesnât realize we were using Stripe and should not have been. = @tt@thekey.com are these clients we can follow up = with on the Help Desk side? If any are too sensitive for us to call, = weâd ask that your team support the effort. Thanks for looping = me into this one. 146264 Richard Belshaw- Bambora 146272 Susan Pinder- Stripe 146237 Dr. Said Salama- Stripe Elizabeth Clark Director From: Marc Atkinson > Sent: Wednesday, August 14, 2024 11:35 AM To: tt@thekey.com ; Timon Page = > Cc: kristal.parris@thekey.com ; = eclark@thekey.com ; lito.delapena@thekey.com = ; clum@thekey.com = Subject: Fwd: 146272 Susan "Sue" Pinder / Updating Payment Method - = [#885994] Hi Tim and Timon, Thank you both for confirming. We are also checking with our Payment = Applications specialists and hope to have this resolved soon. We will = get back to your office with a resolution. On Wed, 14 Aug at 12:19 PM , Timothy Thomas > wrote: Hi Liz. Are