--00000000000078238c061ddd2fa7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Day Everyone*,* *Update:* The IT team has identified the issue causing the Coupa outage and is currently working on resolving it. We are in the process of restoring user access rights, which should be completed by tomorrow morning at 9 AM EST. If you find that you are missing any functionality in Coupa after this time, please request the necessary access through Saviynt . Should you continue to experience issues, please contact the Coupa support team directly at coupasupport@thekey.com. Thank you for your continued patience and understanding, *The IT Team* On Fri, Jul 19, 2024 at 10:51=E2=80=AFAM Mike Conner wrote: > Hello Everyone, > > The Coupa portal, our expense and invoice management solution, is > currently experiencing an outage. This disruption is affecting some user'= s > ability to login and enter expenses and approve/pay invoices. > > *Impact:* Users are unable to access the Coupa portal. > > *Current Status:* TheKey=E2=80=99s Coupa Support team is aware of the out= age and > is working with the vendor on a resolution. > > *Next Update:* We anticipate providing another update by 12:30pm or when > service has been restored, whichever comes first. > > Thank you for your patience and understanding, > > *Mike Conner* > IT Manager - Services and Support > Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com > TheKey.com > [image: TheKey] > --00000000000078238c061ddd2fa7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Day Ev= eryone , Update: =C2=A0The IT team has identified the issue causing the Coupa outage = and is currently working on resolving it. We are in the process of restorin= g user access rights, which should be completed by tomorrow morning at 9 AM= EST. If you find that you are missing any= functionality in Coupa after this time, please request the necessary acces= s through Saviynt . Should you c= ontinue to experience issues, please contact the Coupa support team directl= y at=C2=A0 coupasupport@thekey.com . Thank you for your continued patience and understanding,= The IT Team On Fri, J= ul 19, 2024 at 10:51=E2=80=AFAM Mike Conner < noreply_italerts@thekey.com > wrote: Hello Every= one, The Coupa portal, our expense and invoice management solution, = is currently experiencing an outage. This disruption is affecting some user= 's ability to login and enter expenses and approve/pay invoices. Impact: Users are unable to access the Coupa portal. Curr= ent Status: TheKey=E2=80=99s Coupa Support team is aware of the outage = and is working with the vendor on a resolution. Next Update: = We anticipate providing another update by 12:30pm or when service has been = restored, whichever comes first. Thank you for your patience and und= erstanding, Mike Conner IT Manager - Services an= d Support Contact IT Support 8am-9pm est @ (888)838-195= 5 =C2=A0| <