--0000000000003676090626b851ee Content-Type: text/plain; charset="UTF-8" Hi Tim, We had a service failure for a client at The Forum. A cg transferred the client and the client fell, the cg waited hours before reporting. The client ended up with 2 gashes in her head and had to get staples. I spoke with the client's daughter, she did not cancel our services but of course did not want that cg back, I also did not charge her for that day. Because of that I wanted to make sure you were aware. Thanks, *Alysce Craig | Columbus General Manager* Email: alysce.craig@thekey.com M: (380) 245-8075 O: (614) 481-8888 TheKey.com TheKey.com [image: TheKey] --0000000000003676090626b851ee Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, We had a service failure for a client at The Forum. A cg= transferred the client and the=C2=A0client fell, the cg waited hours befor= e reporting. The client ended up with 2 gashes in her head and had to get s= taples. I spoke with the client's daughter, she did not cancel our serv= ices but of course did not want that cg back, I also did not charge her for= that day. Because of that I wanted to make sure you were aware.=C2=A0 Thanks,=C2=A0 Alysce Craig | Columbus General Manage= r Emai= l:=C2=A0alysce.craig @thekey.com M: (= 380) 245-8075 O: (614) 481-8888 TheKey.com TheKey.co= m --0000000000003676090626b851ee--