----==_mimepart_664750915ff93_22a3fbe2f24b73835202213 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey Yes, I will send them email now explaining the mishap and tha= t it should not happen moving forward.=C2=A0 Thanks,=C2=A0 Alej= andro Aponte Billing@thekey.com 866-226-1702=C2=A0 = = On Thu, 16 May at 5:00 PM , JosephTaylor wrote: Thank you Alejandro, Would you be able to e= mail Jane (jafyfe@chartwell.com) to explain what/why this happened and as= sure her that it will be resolved going forward. They are a very big clie= nt so I want to make sure she feels at ease=C2=A0 = Thanks,=C2=A0 = = = = On Thu, May 16, 2024 at 3:20=E2=80=AFPM Alejandro Aponte wrote: = = = = = =E2=80=8BThere are two different profile in clear care, it looks like th= is was an issue with our outstanding invoices batch upload. I am going to= request our invoicing team to manually move over the below invoices to B= elvedere (Maintenance) so that they are sent to the correct email and are= removed from the incorrect profile on our end.=C2=A0 = = = 763548 - 51739 763549 - 52234 763550 - 52317 763551 - 52396 763553 - 526= 26 763554 - 52717 763556 - 52793 763557 - 52870 763558 - 52943 763559 - 5= 3018 = = = = = = Thanks,=C2=A0 = = Alejandro Aponte = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = On Thu, 16 May at 2:49 PM , Timothy Thomas wrote: There are two different clearcare accounts, = so I'm confused as to how this is getting consolidated.=C2=A0 = 1.=C2=A0https://montreal.clearcareonline.ca/clients/1590497/ = 2.=C2=A0https://montreal.clearcareonline.ca/clients/1000000000039336/ = = = = On Thu, May 16, 2024 at 1:58=E2=80=AFPM Alejandro Aponte wrote: = = = = = Hi Joey, = = Thank you for your email, currently all invoices for Belvederes Residenc= e are billed under 1 profile and the email on this account is jafyfe@char= twell.com. It sounds like we will need multiple accounts to ensure invoic= es are being billed to the correct profile to ensure the correct contact = receives an invoice to ensure prompt payment.=C2=A0 = = Kristy or Stephanie, do you have any information to share that can be he= lpful here about how the invoicing was set up prior to intgeration? There= are also two auths on file that invoices can be moved to, and below is a= list of all invoices. Joey, can you also let us know which email address= 's the below invoice#'s are needing to be sent to?=C2=A0 = = = = = = Thanks,=C2=A0 = = Alejandro Aponte = = = = = Billing@thekey.com = 866-226-1702=C2=A0 = = = = = = = = = = = -- = Tim Thomas = Head of Canada Division = Please note my email has changed: = tt@TheKey.com = (514) 591-9387 = = TheKey.ca = = = = = = = = = = = -- Joey Taylor = Directeur G=C3=A9n=C3=A9ral/General Manager = 514-907-5065 = TheKey.ca=C2=A0=C2=A0 ----==_mimepart_664750915ff93_22a3fbe2f24b73835202213 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Joey Yes, I will send them email now explaining the misha