--000000000000204e1305e7136d7b Content-Type: text/plain; charset="UTF-8" Good Afternoon Mary Lou, I hope you are well and having a good week. I just wanted to touch base regarding our team's communication with you in order to streamline things between our offices. Our standard process for communication is to receive feedback from our caregivers weekly and send out a weekly report to our client's families regarding that feedback. In situations where more immediate attention is needed or if there are serious and complex care changes we may communicate with our caregivers and clients more frequently. We have a portfolio upwards of 85 clients, all of whom require a certain amount of our attention. It is for this reason we have these communications structures in place. I understand the value and importance of Anna's care and expectations from you regarding communication which is why Sydney receives daily reports from our team there and shares those with you every other day. That being said, we don't have the resources to have daily calls about our clients just for updating purposes. It would be so helpful if you and Sydney could arrange a weekly call time to go over the week and Anna's care and any non-urgent concerns. In the event of a serious issue, we will report that right away and would of course make time for a call regarding said issue. Sydney had thought maybe mid-week could work best for a call if that works for you? I also wanted to address the monitor we recently purchased. The Nursing and CCA staff reported the monitor to be malfunctioning, because they rely heavily on this tool for overnight care monitoring, we wanted to get that to them as soon as possible. We have a supply of them for our clients to use when they do not have their own, however in this case it was faster to order a new one rather than shipping one from Ontario. We never asked Anna to pay for this item. Should Anna wish to keep the monitor after our services we can bill for it but the monitor belongs to HCA and would be picked up at the end of service. The monitor is simply a tool to help the aids do their job. For this reason we didn't feel the need to run this by you. I am here if you have any questions or concerns about any of this. Warm regards, Cheryl -- *Cheryl Cartwright* *Director of Care* Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000204e1305e7136d7b Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Afternoon Mary Lou, I hope you are= well and having a=C2=A0good week. I just wanted to touch base regarding ou= r team's communication with you in order to streamline things between o= ur offices. Our standard process for communication is to receive feedback f= rom our caregivers weekly and send out a weekly report to our client's = families regard