--0000000000006143af06263e960c Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim! Here are some templates that you can use if you would like. The first would come from Mikey as you had suggested. I tried to highlight Lluvia as she will be the onsite person. The second would be a draft that Diane could send if tomorrow does not go as planned. Are we going to send a communication out to the caregivers to let them know that the office has moved to a new location (once we get the Regus space) and that it is open by appointment only or something similar to that? I am happy to help draft something if needed. Just let me know. Dear [Client=E2=80=99s Name], I am reaching out personally to share some news about my career journey. After a wonderful time with TheKey, I am moving on to pursue new opportunities. Being part of your care journey has been a truly meaningful experience for me. Please know that this change will not impact the level of care you receive. Your Caregiver Manager, Lluvia Quinones, will continue to be there for you as your dedicated Caregiver Manager, ensuring that all your staffing needs are met with the same dedication and consistency. [new CSM name] will be your new Client Success Manager and your primary contact for day to day needs and care management. It has been a privilege to work with you, and I am confident that you will continue to receive exceptional care with Lluvia, [new CSM name], and the rest of the team. Thank you again for allowing me to be a part of your care team. Wishing you all the best. Dear [Client=E2=80=99s Name], We are writing to inform you of an upcoming change in your Client Success Manager. Michael Allen, who has been a valued member of our team, is moving on to pursue new opportunities in his career. We are excited for him and grateful for the dedication and care he has provided. Please rest assured that your service will continue without any interruption. Your dedicated Caregiver Manager, Lluvia Quinones, will remain your primary contact for staffing needs and [new CSM name] will be your new Client Success Manager and your primary contact for day to day needs and care management. Our team is fully committed to ensuring that you continue to receive the highest quality of consistent and personalized care that you expect and deserve. We appreciate your understanding and support during this transition, and we are here to address any questions or concerns you may have. Thank you for trusting us with your care. --=20 Audra Williams Director, Divisional Operations (425) 757-7027 TheKey.com [image: TheKey] --0000000000006143af06263e960c Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim!=C2=A0 Here are some templates that you can use if you= would like.=C2=A0 The first would come from Mikey as you had suggested. I = tried to highlight Lluvia as she will be the onsite person.=C2=A0 The secon= d would be a draft that Diane could sen