This is a multipart message in MIME format. ------=_NextPart_000_0143_01DAA5D5.038F48F0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0144_01DAA5D5.038F48F0" ------=_NextPart_001_0144_01DAA5D5.038F48F0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable I don=E2=80=99t see it there. =20 From: Timothy Thomas =20 Sent: Tuesday, May 14, 2024 7:58 AM To: eclark@thekey.com Cc: Aaron Worob ; lisa.barker@thekey.com; = laszlo.kovacs@thekey.com Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 There should be a verification email from BMO to link the account to our = bank. =20 On Tue, May 14, 2024 at 10:49=E2=80=AFAM > wrote: We do not need a distribution list, just tickets created in FD.=20 =20 Tim- Tell me what email you=E2=80=99re looking for and I can go in and = forward it to you, or click a =E2=80=9Cverify=E2=80=9D link if need be. =20 From: Aaron Worob >=20 Sent: Tuesday, May 14, 2024 7:10 AM To: eclark@thekey.com =20 Cc: lisa.barker@thekey.com ; = laszlo.kovacs@thekey.com ; = tt@thekey.com =20 Subject: Re: Fresh Desk Queue modification of New Email Account - = [#794616] =20 Hi Everyone,=20 =20 I've been working on this modification to FreshDesk, and I'm running = into some trouble with keeping the etransfer Google Group while also = delivering those messages to the Payment Application Support Group in = Freshdesk. If the e-mails received are spawning tickets in FreshDesk, is = the e-mail group still necessary? =20 Thank you, Aaron Worob Network/Systems Administrator aaron.worob@thekey.com =20 On Fri, 10 May at 5:46 AM , Subham Banerjee > wrote:=20 Hi All, =20 Good Morning! =20 I created this ticket and sending this ticket to our next level team to = fulfill the fresh desk queue modification. =20 Warm Regards, =20 Subham Banerjee Service Desk Engineer Contact IT Support 8am-9pm est @ (888)838-1955 | = hca.freshdesk.com=20 TheKey.com =20 =20 =20 On Fri, 10 May at 8:42 AM , Timothy Thomas > wrote:=20 Good afternoon, =20 Could you please create a new email address or possibly distribution = group for our e-transfer payments in Canada? We would like the account = to be etransfer@thekey.com =20 =20 Let me know if you have any questions Thanks =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 794616:611100=20 =20 --=20 Tim Thomas Head of Canada Division Please note my email has changed: tt@TheKey.com (514) 591-9387 =09 TheKey.ca =20 =20 ------=_NextPart_001_0144_01DAA5D5.038F48F0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} <!-- /* Font Definitions */ @font-face {font-family:Helvetica; panose-1:2 11 6 4 2 2 2 2 2 4;} @font-face {font-family:"Cambria Math"; panose-1:2 4 5 3 5 4 6 3 2 4;} @font-face {font-family:Calibr