--000000000000cef1d405dd7da283 Content-Type: text/plain; charset="UTF-8" Good afternoon Tim, I just want to bring to your attention an incident that happened this past week and continued into the weekend. Dennis was scheduled to be on-call this weekend. He left for his trip without arranging for anybody to cover his on-call. When I mentioned this to him, he became very angry declaring that he is "always on call" and then became verbally abusive towards me. We have a schedule equally split between the 4 of us. When one of us is scheduled to be on-call during days we want to take off, we trade with others in the office. When I saw him yesterday (Sunday), I gave him the on-call phone. I had to take it for Friday and Saturday or nobody would have been on-call. After that, he again declared that he is always on call, brought up my recent vacation as an example (I traded my on-call days during my time off), and again became verbally abusive with his colourful use of expletives directed towards me. While there are obviously personal differences between us, I keep our communication at the office and about work professional and do not treat him any differently than I would anybody else. Dawn Kellerman became involved in this situation in the fall because I was suffering continued verbal abuse at the office, including him closing my office door with him inside (despite me asking him to leave) and swearing at me, etc. She had a meeting with Dennis at that time and things improved for a few months. Unfortunately, the last few months things have gone downhill again. I have not involved Dawn again, despite things becoming increasingly difficult for me at the office. He regularly becomes verbally abusive to me when I schedule a new caregiver with a client if the regular caregiver needs a day off. I have always done my best to make sure this doesn't happen but he has been accusing me of doing a "shitty job" for a client when it is impossible, or not trying hard enough. I have no doubt that the others in our office would let you know that I always do my best to make sure that clients don't get new staff if it is avoidable. I am sure Dennis has even mentioned that I do a great job scheduling. How perfect a client/caregiver fit can be is obviously constrained by the staff we have available. I felt that it is incredibly important to bring this to your attention as it has significantly impacted my employee experience. Perhaps we can discuss this when we speak next week. -- Lindsey Fancy General Manager Home Care Assistance Winnipeg 10B-1700 Corydon Avenue Winnipeg, MB R3N 0K1 Office: 204-489-6000 Fax: 204-487-6700 Web: HCAWinnipeg.ca --000000000000cef1d405dd7da283 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good afternoon Tim, I just want to brin= g to your attention an incident that happened this past week and continued = into the weekend. Dennis was scheduled to be on-ca= ll this weekend. He left for his trip without arrangi