--0000000000002e93760623d94a7d Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello Marc, Please be advised that I uploaded a new payment form in clear care as well as void cheque. Please note daughter has sent the check in the office so please use that first for payment and then you can charge anything outstanding to this account and use this for any future payments.Let me know if you have any questions or need further information. Thank you On Thu, Oct 3, 2024 at 4:36=E2=80=AFPM Vanja Bezdrob wrote: > Hello Marc I left a voice mail for client daughter to call me back so we > can sort this out.I will let you know once I hear back. > Thank you for your patience. > > On Wed, Oct 2, 2024 at 12:15=E2=80=AFPM Sharon Speirs wrote: > >> Hi Marc >> Monday was a holiday and I am just looking at this now- we will follow u= p >> with the client tomorrow as Vanja is back in the office. This client is >> also a VCH client for 12 hours per day . I am fine with her paying by >> cheque but if we are using the wrong form I am not sure why that happene= d >> but if need be we will get the new form downloaded and filled out. >> There are some changes with the schedule as a private pay so all of this >> will be sorted tomorrow. >> Sharon >> >> Sharon, Speirs >> >> General Manager >> >> Vancouver, BC >> >> Office: 778.279.3634 >> >> sspeirs@thekey.com >> >> TheKey.ca >> >> [image: TheKey] >> >> >> >> >> >> >> >> On Wed, Oct 2, 2024 at 8:15=E2=80=AFAM Marc Atkinson wrote: >> >>> Hi Vanja and Sharon, >>> >>> We wanted to follow up to see if the email from Monday has been reviewe= d >>> yet? We have still yet to receive the paper cheque that Lori advised wa= s >>> mailed to us on 9/21. >>> >>> We need to determine if we are going to be requiring the client to be o= n >>> autopay with a PAD. If so, can your office please explain our payment t= erms >>> to her and also send her a PAD agreement through Pandadoc? >>> >>> Thank you! >>> >>> On Mon, 30 Sep at 11:06 AM , Marc Atkinson wrote: >>> Hi Vanja and Sharon, >>> >>> Please see the email below from Lori Roberts for client Sylvia Anderson= ( >>> https://hcavancouver.clearcareonline.ca/clients/1000000000072689/). >>> >>> Based on the paperwork in Clearcare, it does not seem that this client >>> was ever approved to pay via paper check. There is some incomplete >>> information in the client's private pay paperwork containing the client= 's >>> PAD information. But it is not enough for us to properly enter the >>> information into Versapay. >>> >>> Since no payments have yet to be processed, Lori mailed a cheque for th= e >>> first two invoices on 9/21. We have yet to receive or post it to the >>> client's account. >>> >>> Can your office please confirm that payments need to be on autopay >>> through the client's PAD? If so, can your office please connect with Lo= ri >>> to notify her of this and then send her the proper PAD form through >>> Pandadoc? >>> >>> Thank you. >>> >>> >>> On