--0000000000000582c406138c59b2 Content-Type: multipart/alternative; boundary="0000000000000582c406138c59b1" --0000000000000582c406138c59b1 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thank you, Tim. Ill give Jay a call and discuss that we will waive the fees while he pays down the balance but would like to transition back to PAD once the account is up to date. Thank you, Lito Delapena Help Desk Manager * Please note my email has changed: * lito.delapena@thekey.com 619-722-8561 Ext. 190013 TheKey.com [image: TheKey] On Wed, Mar 13, 2024 at 7:59=E2=80=AFAM Timothy Thomas wrot= e: > Yes, go ahead. > > Thank you > > On Wed, Mar 13, 2024 at 10:56=E2=80=AFAM Lito Delapena > wrote: > >> HI Team, >> >> Circling back on this, am i good to waive the CC surcharge fees for Jay >> so he can make those payments towards Teresita Aguinaldo's invoices? >> >> Thank you, >> >> Lito Delapena >> Help Desk Manager >> * Please note my email has changed: * >> lito.delapena@thekey.com >> >> 619-722-8561 Ext. 190013 >> TheKey.com >> [image: TheKey] >> >> >> On Mon, Mar 11, 2024 at 8:13=E2=80=AFAM Lito Delapena >> wrote: >> >>> I was able to get the PAD information entered into VP with the two >>> leading 0's before the account number and after for a total of 11 digit= s >>> for the account. It verified in Versapay but i did not test it on a pay= ment >>> as it would still be best to confirm for sure the account details. >>> >>> Lito Delapena >>> Help Desk Manager >>> * Please note my email has changed: * >>> lito.delapena@thekey.com >>> >>> 619-722-8561 Ext. 190013 >>> TheKey.com >>> [image: TheKey] >>> >>> >>> On Mon, Mar 11, 2024 at 7:57=E2=80=AFAM Shawntel Sousa >>> wrote: >>> >>>> HI, >>>> >>>> So we will use the credit card to catch their bill up and then >>>> hopefully be able to bill the account? >>>> The check does say the same numbers - we entered it together but for >>>> some reason does not work no matter what sequence we put it in(even ad= ded >>>> the zeros) - how did that one payment go through then? Were you able t= o >>>> figure that out? >>>> >>>> *Thank you,* >>>> >>>> *Shawntel Sousa, LPN* >>>> >>>> Client Success Manager >>>> >>>> >>>> Direct: 403-305-6588 Calgary Office: 403-301-3777 Vancouver Office: >>>> 778-279-3634 >>>> >>>> *TheKey.ca * >>>> >>>> [image: TheKey] >>>> >>>> >>>> >>>> On Mon, Mar 11, 2024 at 8:51=E2=80=AFAM Lito Delapena >>>> wrote: >>>> >>>>> HI Shawntel, >>>>> >>>>> I know we also asked Jay for a Deposit slip from their bank so we can >>>>> actually confirm the account number, as the check he provided differs= than >>>>> what was entered on the PAD form. I think this would resolve the PAD = issue >>>>> so he can start to pay via VP using his moms acct information instead= of >>>>> his credit card. >>>>> >>>>> >>>>> Lito Delapena >>>>> Help Desk Manager >>>>> * Please note my email has changed: * >>>>> lito.delapena@thekey.com >>>>> >>>>> 619-722-8561 Ext. 190013 >>>>> TheKey.com >>>>> [ima