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Question on Canada CSM Client Data.

From
Robert Valliant <bob.valliant@thekey.com>
To
Timothy Thomas <tt@thekey.com>
Date
Fri, 5 Dec 2025 14:58:07 -0500
Folder
INBOX
📎 CSM 2026 Plan Modeling11.28.25.xlsx
Hi Tim:  We are considering a new Metric for our 2026 Incentive Plan:
CSM's assigned Clients # of Hours and/or # of Clients with xx of Hours in a
given month.

I noticed many CSM's in Canada had much lower volume on these Metrics.
Please see the attached highlighted rows.

Do you have insights as to why this might be the case?

Thanks,

Bob

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