--0000000000000951620606be9be0 Content-Type: text/plain; charset="UTF-8" Hi Tim, I will work on getting us a good date for the next follow-up Canada visit with Chris. Please consider whether Montreal makes the most sense, we have a potential option to come up on the 26th and spend the day on the 27th (don't hold us to it yet) potentially. Either way, as you can tell the mantra of the year is entrepreneurship and ownership. As such, it would be really great to continue down the road of your regional managers feeling like the 'business owner' of the markets in which they sit (alongside with developing/managing talent across Canada of course). As such, think of an agenda in which in addition to the general 1:1 what's going well, what are your concerns that need to be heard, if your managers could plan to speak on the rationale behind, and our progress toward, the key initiatives we discussed last week: Toronto --- Front Facing Team Upgrades Vancouver --- Sponsorship Acceleration Calgary --- Govt Program Montreal --- Client Retention We can work on these in our Thursday meetings. In addition, we have the couple of things you raised: IVR Canadian Recording Billing Resolution Brand Canada Retirement Plan Let me know if I missed anything on the global issues. Lastly, we need to go through further detail on what you are identifying in terms of people with reviews. Like I said, I can try to help push through the most urgent ones ahead of January, so let's identify. However, Sharon raised a good point with the SMs all being in a better place because previously they were not collecitng bonuses. Let's take things like that into account (since it's a compensation improvement that's not necessarily tied to salary) so we can push through the most urgent (I'm assuming Care Solutions likewise is outearning their prior year significantly). Best, Chen -- *Chen Xie*CSO | *TheKey*650-208-2390 [image: TheKey] --0000000000000951620606be9be0 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I will work on getti= ng us a good date for the next follow-up Canada visit with Chris. Please co= nsider whether Montreal makes the most sense, we have a potential option to= come up on the 26th and spend the day on the 27th (don't hold us to it= yet) potentially. Either way, as you can tell the mantra of the year is en= trepreneurship and ownership. As such, it would be really great to continue= down the road of your regional managers feeling like the 'business own= er' of the markets in which they sit (alongside with developing/managin= g talent across Canada of course). As such, think of an agenda in which in = addition to the general 1:1 what's going well, what are your concerns t= hat need to be heard, if your managers could plan to speak on the rationale= behind, and our progress toward, the key initiatives we discussed last wee= k: Toronto --- Front Facing Team Upgrades Vancouver= --- Sponsorship Acceleration Calgary