Hi Tim,
Please see below highlighted in yellow. Would you be able to share this
with your teams who might be affected? I'll let you know if we hear any
updates from ClearCare.
Thanks very much,
Tori
---------- Forwarded message ---------
From: Bjorn Cooley <bcooley@thekey.com>
Date: Mon, Nov 21, 2022 at 2:51 PM
Subject: Fwd: Degraded Performance
To: Tori Porter-Martin <tori.portermartin@thekey.com>, Andy Feldman <
afeldman@thekey.com>, Amy Freeman <afreeman@thekey.com>, Ken Citron <
kcitron@homecareassistance.com>
@Tori please share as needed
---------- Forwarded message ---------
From: Oscar Weathersby <Oscar.Weathersby@wellsky.com>
Date: Mon, Nov 21, 2022 at 11:00 AM
Subject: RE: Degraded Performance
To: Oscar Weathersby <Oscar.Weathersby@wellsky.com>
Our engineering team is continuing to investigate this issue, which seems
to have limited impact.
Hello,
Our Incident Response team is investigating an issue that may cause
Canadian agencies to be unable to process their payroll and billing. The
rest of the ClearCare platform is not affected by this issue.
We will keep you updated via our status page, status.clearcareonline.com
<https://nam11.safelinks.protection.outlook.com/?url=http%3A%2F%2Fstatus.clearcareonline.com%2F&data=05%7C01%7COscar.Weathersby%40wellsky.com%7C2f4ef356aadf4f9557bf08dacbeb5f66%7C15d19784ad584a57a66fad1c0f826a45%7C0%7C0%7C638046509014184950%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=LlnMmqo9X%2FCNOtzf3zYwqzvSudI%2Frq0yCx9nZGo6Irw%3D&reserved=0>,
as we have more information.
Thank you for your patience.
Connected care. Smarter care.
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*This email is confidential and may be privileged. If you have received it
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--
*Tori Porter-Martin*
Director of Implementation and Support
tori.portermartin@thekey.com
410-991-9564
TheKey.com
[image: TheKey] <https://homecareassistance.com/>