--Apple-Mail-F89D2578-157E-4DE3-A6D2-A4B3DA9D8BC5 Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks for looking into it Grace. Thanks Tim I=E2=80=99ll put him in for the= 3 hours.=20 Thanks, Kathryn=20 Kathryn Nester Caregiver Ambassador 416-488-8777 TheKey.ca > On Apr 27, 2023, at 10:58 AM, Timothy Thomas wrote: >=20 > =EF=BB=BF > Ok Kathryn, please pay the caregiver 3 hours for this mistake. Thanks >=20 >> On Thu, Apr 27, 2023 at 10:33=E2=80=AFAM Grace Campoll wrote: >> Hi Kathryn,=20 >>=20 >> The team checked into this and discovered it was an issue with the data c= oming from ClearCare. Our team reached out to theirs to resolve it.=20 >>=20 >>=20 >> Thanks,=20 >> =E2=80=8B >> Grace >> Caregiver Connect Support >> On Wed, 26 Apr at 12:08 PM , KathrynNester wrote: >> Thank you, just looping in Tim here as well >>=20 >> Thanks, >> Kathryn >>=20 >>> On Wed, Apr 26, 2023 at 11:16=E2=80=AFAM Grace Campoll wrote: >>> Hi Kathryn,=20 >>>=20 >>> Thanks for this info. We have forwarded this to the engineering team so t= hey can have a look.=20 >>>=20 >>> Thanks,=20 >>>=20 >>> Grace >>> Caregiver Connect Support >>> On Wed, 26 Apr at 10:42 AM , KathrynNester wrote: >>> sorry he does sometimes see her on wednesdays but was still not schedule= d today >>>=20 >>>> On Wed, Apr 26, 2023 at 10:40=E2=80=AFAM Caregiver Connect App Support wrote: >>>> Hi KathrynNester,=20 >>>>=20 >>>> Thank you for submitting a request to the Caregiver Support team. Your r= equest has the ticket ID 228447 https://hca.freshdesk.com/helpdesk/tickets/2= 28447. Please use this ticket ID for any communication regarding this reques= t. The Caregiver Support team will keep you updated on the progress to resol= ving your ticket.=20 >>>>=20 >>>> Thank you >>>>=20 >>>=20 >>>=20 >>> --=20 >>> Kathryn Nester >>> Caregiver Ambassador >>> ___________________ >>>=20 >>> Office: 416-488-8777 >>>=20 >>> TheKey.ca >>>=20 >>>=20 >>>=20 >>=20 >>=20 >> --=20 >> Kathryn Nester >> Caregiver Ambassador >> ___________________ >>=20 >> Office: 416-488-8777 >>=20 >> TheKey.ca >>=20 >>=20 >>=20 >> 228447:611100 >=20 >=20 > --=20 > Tim Thomas > Head of Canada Division > Please note my email has changed: > tt@TheKey.com > (514) 591-9387 > TheKey.ca --Apple-Mail-F89D2578-157E-4DE3-A6D2-A4B3DA9D8BC5 Content-Type: text/html; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thanks for looking into it Grace. Thanks Ti= m I=E2=80=99ll put him in for the 3 hours. Thanks, Kathryn Kathryn Nester Caregiver Ambassador 416-488-8777 TheKey.ca <img alt=3D"TheKey" src=3D"https://lh3.googleusercontent.com/XOvC4479xfSGAd= 8F_nb9UeqzfqSI6X7quZVclrTy45U2_DoJxQZxv