--00000000000036c9bb05ea6d0d20 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hello all, Thank you for your patience as we compiled all of these letters. Given the delay, we have pushed out the effective date to 11/7, to allow for the full 3 week notice period that our contracts require. Please review the letters posted here with your team members to ensure that everything looks in line: https://drive.google.com/drive/folders/1-QpsgKsDu9SAeeLax7iYD876D8ad_cUe?us= p=3Dsharing Main things to keep in mind during review are: 1. Branding - We have a standard template for TheKey, if there is a portion of your region that does not use that branding, please let me know and we can coordinate an update. 2. Correct final rates 3. Phone Number for clients to call. I pulled the generic line into these letters as presented on the website, but please let me know if you would like your letters to contain a different phone number. Please review these letters and advise me of any changes by close of day *Monday 10/10. *After that time, I will provide a way for your team to indicate that they have sent out the emails through Clearcare, and any others that need physical letters sent by the billing team. Please reach out with any questions. I will set up a Q&A session as well. Ben On Wed, Oct 5, 2022 at 9:47 PM Benjamin Lewis wrote: > Pricing Increase Q&A > > > > Hello all, > > We are still compiling the letters/emails for distribution and should hav= e > them to you all for review tomorrow. I will communicate any changes we ne= ed > to make to timeline at time of distribution. > > Please reach out with any questions. > > Thanks, > Ben > > Join with Google Meet > > Meeting link > meet.google.com/hda-wcfc-vpu > Join by phone(US) +1 260-300-0022 > PIN: 359244619 > > More phone numbers > Pricing Increase Q&A > Thursday Oct 6, 2022 =E2=8B=85 8:30am =E2=80=93 9am (Pacific Time - Los A= ngeles) > Link to Pricing Increase Master Spreadsheet: > https://docs.google.com/spreadsheets/d/1bI0sMZlgh8ujNxn-21b9MQge9YMbS0uo3= XYvKWBmiXU/edit?usp=3Dsharing > > Thank you to all who were able to attend on Friday for the Pricing > Increase kickoff. > > For those who weren't able to attend, here is the recording: > https://drive.google.com/file/d/1nMOXiASoDbMeVXV_m7RmqNAhxQ3J_MN5/view?us= p=3Dsharing > > This is a daily check in meeting to make sure if you have questions or > specific escalations in your region that we are addressing those. Don't > feel the need to attend all sessions, but please use this time to ask any > questions you have. > > Here is the current timeline: > > *Start Date* *End Date* *Activity* > > > Friday, Sep 23, 2022 Thursday, Sep 29, 2022 Time set aside for individual > office review, with escalations addressed, and expectation that all edits > are completed by end of period. > Friday, Sep 30, 2022 Friday, Sep 30, 2022 Ben to synthesize information > to ensure no transposing of contact information/other details, as well as >