Re: Rogers Cell Account Consolidation (Case #233817985)

From
John Andrew Hawkins <jhawkins@thekey.com>
To
Rogers Business Support <rogers.businesssupport@rci.rogers.com>
CC
Timothy Thomas <tt@thekey.com>, Gabriel La <it@thekey.com>
Date
Tue, 28 Nov 2023 12:22:37 -0500
Folder
INBOX
--0000000000006bf734060b39acce Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I'm adding management onto this email chain to determine the best course of action to consolidate these accounts and if we want to pay off the ETFs. On Tue, Nov 28, 2023 at 12:18=E2=80=AFPM Rogers Business Support wrote: > Hi John. > > Thank you for contacting Rogers Enterprise Customer Service. I hope your > day is going well. My name is Said and I can definitely assist you with > your inquiry today. > > Upon verification, Each of the accounts mentionned below seems to be on a > diffrent business name., and in order to have them all merged into one ba= n; > example under Account# 934376013 ( the entreprise account) that would > create some cancellation charges ( device financing balances) by default = of > the system. Therefore It is recommended to wait till end of term to avoid > such charges unless otherwise. > > Example The accounts that are under smalL business segment: The account# > 872545868 has 2159.49$ device fiancing balance left. term expires 8/17/20= 24 > while the account#875718157 has 2457.18$ device fiancing balance left. te= rm > expires 6/7/2024. > > Under the entreprise account# 785976853 > 514-591-9387 364.40$ term expires 2/22/2026 > 514-594-3642 196.25$ term expires 4/4/2025 > 514-726-7647 out of term > 514-664-6459 no info-pending transfer > > Please let us know if you would like still to proceed with this > consolidation, or should you have any further questions, we will be pleas= ed > to assist. > > Thank for choosing Rogers and have a great day! > > > *Said Elksis* > > *Conseiller d'affaires, Services Affaires Sans-fil Business Consultant, > Business Service Wireless * > > 4000-800, de la Gaucheti=C3=A8re Ouest > Montr=C3=A9al, QC H5A 1K3 > *TEL:* 1-877-274-3375 > *Rogers.Businesssupport@rci.rogers.com > * > > You may receive a Customer Survey requesting feedback on your experience > with us. We appreciate your feedback and pride ourselves on your > willingness to recommend Rogers. Thank you in advance!YOUR ROGERS BUSINES= S > BILL IS GOING DIGITAL > * If you respond to the case within 7 days of the case being closed, the > case will return to the owner as =E2=80=9Cin progress=E2=80=9D status. If= you respond to > the case after 7 days, because this message is being sent from an email b= ox > that is not monitored, we ask that you please submit a new request from > your Business Hub or send us a new email request. We apologize for any > inconvenience. * > > > --------------- Original Message --------------- > *From:* John Andrew Hawkins [jhawkins@thekey.com] > *Sent:* 27/11/2023 12:03 PM > *To:* rogers.businesssupport@rci.rogers.com > *Subject:* Rogers Cell Account Consolidation > > Greetings Support, > We need to consolidate all four of these accounts into one. Please help u= s > in starting the process. > > *John Hawkins* > Senior System Administrator > jhawkins@TheKey.com > Contact IT Support 8am-9pm ES