--000000000000e4ce97062c680418 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim and happy new year. Derek mentioned that you are leading this project and that we are looking to expand the pilot and suggested that we connect so I can understand the platform and our progress to date and lend some insight for our go to market strategy. Do you have sometime next week to connect? Best Michele ---------- Forwarded message --------- From: Nathanial Findlay Date: Thu, Dec 12, 2024 at 8:39=E2=80=AFAM Subject: FW: Lifeguard client feedback To: Shadi Gholizadeh , Emma Zumsen , Michele Boehmer Cc: Timothy Thomas , Joey Taylor Hi Shadi , Emma and Michele, Pulling together some customer and Case manager testimonials for our upcoming news letter . Excited to share the comments from Dominique =E2=80=93 a Montreal CSM.. Below =E2=80=A6 Have a great day. Best regards, Nat *From: *Amanda Mansfield *Date: *Thursday, December 12, 2024 at 11:29 AM *To: *Nathanial Findlay , Steven Ferguson *Cc: *Kara Sehl , Alan Wood *Subject: *LG client feedback Hey Super Star Team! I was too excited to wait for this to be shared in the newsletter... =F0=9F= =99=82 This morning, I interviewed the Care Manager Dominique, who shared her feedback regarding a client currently utilizing the Lifeguard system. Please see below. Kara is going to add her magic touch to the wording, and this will be included in the next newsletter. Way to go team! We are making a difference! The Lifeguard Program has significantly reduced the frequency with which the caregiver(s) and the adult child contact the Care Manager with questions about the client=E2=80=99s well-being. The son now receives weekl= y reports that reassure him everything is stable, with no significant changes in his parents=E2=80=99 daily living habits. This not only provides peace o= f mind for the family but also allows the Care Manager to dedicate more time to other important tasks for her clients. The system=E2=80=99s reliability is further demonstrated by its sensitivity= , such as triggering an alert when someone walks into the den=E2=80=94a feature th= at confirms it is functioning as intended and simply requires minor adjustments. This level of responsiveness has reinforced the son=E2=80=99s confidence in the program. Living and working outside of Canada, the son has expressed his appreciation for these reports, often responding with a =E2=80=9CThank you= =E2=80=9D email. As a man of few words, his effort to acknowledge the updates highlights the value he places on the Lifeguard Program. In one instance, the mother experienced a bruised, swollen finger, which might have previously raised concerns about a potential fall. However, with the fall detection system in place, the Care Manager quickly identified that a fall was unlikely, attributing the condition to arthritis. This timely reassurance minimized unnecessary alarm and ensured the focus remained on the client=E2=80=99s actual needs.