--0000000000000b3774061ce75beb Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi, Yes I can make that thank you Best Regards, Shawntel Sousa, LPN Client Success Manager TheKey Calgary Office number: (403) 301-3777 Winnipeg Office Number: (204) 489-6000 Mobile number: (403) 305-6588 On Wed, Jul 10, 2024 at 9:05=E2=80=AFAM Timothy Thomas wrot= e: > Hi Shawntel, > > I've asked you to be invited to a weekly review meeting with Frax this > afternoon at 2pm ET, 12ET mountain. Can you make it? > > Our price book in Calgary starts at $38/hour and should be quoted as a > range to $42. > > We'll address your other concerns on the call. > > On Wed, Jul 10, 2024 at 12:17=E2=80=AFAM Shawntel Sousa wrote: > >> Hello, >> >> I know Chuck was looking into this but needed to wait for you to return >> so I=E2=80=99m not sure if he managed to get these concerns to you yet w= ith him >> being gone. >> >> Can we please please please tell Frax to quote a range of $39-$42 - I >> have been asking for this to be updated for a few weeks. >> >> Also, can we let them know that a caregiver cannot start a shift after >> 1130pm and leave before 5am. >> >> And can we let them know the minimums are 4 hours 3x per week. They had >> us urgently call a client a few weeks ago for 1 hour per day. >> >> I=E2=80=99m also unsure of the process. Sometimes they send a note for a= n intake >> and it says that the person needs to be called within 2 hours to book a >> consult? I=E2=80=99m not sure who it=E2=80=99s sent to? It seems to come= to the Calgary >> intake but only certain people get them. Should it be sent to anyone on >> call? >> >> Best Regards, >> Shawntel Sousa, LPN >> Client Success Manager >> TheKey >> >> Calgary Office number: (403) 301-3777 >> Winnipeg Office Number: (204) 489-6000 >> Mobile number: (403) 305-6588 >> >> >> ---------- Forwarded message --------- >> From: FraxLeads >> Date: Tue, Jul 9, 2024 at 9:39=E2=80=AFPM >> Subject: New Frax Lead | Sharon Unknown >> To: calgaryintake@thekey.com >> >> >> Hello Calgary! >> >> >> Please see the below lead collected by Frax for your office. >> >> >> *Client Name:* Sharon Unknown >> >> *Client Age:* 68 >> >> *Caller Name:* Debra >> >> *Caller Number:* 403-516-1919 >> >> *Frax Caller ID: * >> >> >> *Zip/Postal Code:* T3G0A6 >> >> *How did the guest hear about us?* Online >> >> >> *Anticipated Hours per Week:* 40+ hours >> >> *Duration of Care:* Greater than 6 Months >> >> *Anticipated Start of Care:* July 10, 2024 >> >> *Rates Quoted:* 38 >> >> >> *Salesforce Link:* >> https://homecareassistance.lightning.force.com/lightning/r/Lead/00QUH000= 00AF1dy2AD/view >> >> >> *Frax Notes:*Debra called in looking for care for her friend Sharon. She >> did not want to provide the last names at this time. Sharon is currently= in >> the hospital due to digestive issues. She has lost a lot of weight. She >> will need overnight care while n the hospital since she is does not slee= p >> much and makes freq