----==_mimepart_6682f32a3900b_1fa3fe1a293d4b081955230 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Please take a look at ticket #846366 raised by 158151 Dieter Peschken (pe= schken@mymts.net). Please process E-transfer refund to=C2=A0158151 Di= eter Peschken: Client Name: Dieter Peschken NetSuite ID: 158151 Loc= ation: Winnipeg Versapay Transaction Numbers:=C2=A01FA1PJTXRIEQ,=C2=A01R= JWB5W5FH3F,=C2=A018I9SZ5SJEZG,=C2=A06M2IN4HQWGB8, &=C2=A05Z2HVWYGRI3Q=C2=A0= Payment Dates: 5/17/24, 5/24/24, 6/1/24, 6/7/24, 6/14/24 Refund Amount= :=C2=A0$1,693.35 to CIBC 8930 E-transfer email address:=C2=A0peschken@ou= tlook.com E-Transfer Phone number:=C2=A0 Security Question if needed:=C2= =A0What is the make/model of your last car?=C2=A0 Security Answer if Nee= ded:=C2=A0ToyotaPrius=C2=A0 Reason for refund: Payments processed for 15= 8153 John Trowbridge's invoices = = On Fri, 28 Jun at 4:52 PM , 158151 Dieter Peschken wrote: = Hi Marc, = Thank you for your message. I think you should be able to send an etrans= fer to my Dad's account through the following email address: peschken@out= look.com.=C2=A0 For a security question, you could ask "What is the make/= model of your last car?" The answer would be: ToyotaPrius (one word). = = Thank you, = Wiebke = = = = = = From: "Sumira Suthesan" To: "peschken" Cc: "lito delapena" Sent: Friday, Jun= e 28, 2024 10:32:10 AM Subject: Fwd: 158151 Dieter Peschken / payment que= stion - [#846366] = = = = = = = Hi Wiebke, = = Thank you for providing all of this information. You are correct and we = did end up processing these six payments from the CIBC PAD ending in 8930= . We sincerely apologize for these errors and oversights.=C2=A0 = = We are ready to refund the total of $1,693.35. The fastest way for you t= o receive the refund is via E-transfer. Can you please provide the follow= ing information? As soon as you confirm, we will work on the E-transfer: = = - Do you have the ability to accept an E-transfer? = - If so, please provide the email address or phone number to where the f= unds need to be sent to. = - If necessary, please provide us with the security question and answer = to the security question. = = We also have the ability to expedite a paper check refund, but that will= take longer for you to receive. If you elect to do a paper check, please= confirm whose name the check needs to be made out to and to what address= it needs to be mailed to. = = Thank you. = = Regards, = = Marc Atkinson = Billing Help Desk = 866-226-1702 = billing@thekey.com = 8:00AM-5:00PM EST Monday-Friday = = On Fri, 28 Jun at 8:44 AM , Jose Morales wrote:=C2= =A0 = = Hi Wiebke,=C2=A0 = = We are still working on this and will follow up with you shortly.=C2=A0 = Apologies on the delay.=C2=A0 = = = Thank you for your time,=C2=A0 = = Jose Morales = = = Billing Help Desk Billing@thekey.com 866-226-1702 = W:=C2=A0TheKey.com = =C2=A0 = = = = =C2=A0 = = = On Tue, 25 Jun at 2:37 PM , Jose Morales wrote:=C2= =A0