--Apple-Mail-8FDCAAF1-DFEE-466F-B80B-26D5CED9AEBF Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Thank you Tim, I could make some of the times next week work, I will speak w= ith my dad in the hopes that he can join too and I will get back to you shor= tly.=20 Nataly=20 > On Feb 15, 2017, at 7:21 PM, Timothy Thomas wr= ote: >=20 > Hi Nataly, >=20 > No need to apologize...I can imagine a 5 month old must take up most of yo= ur time :)=20 >=20 > When you would be available for a meeting? Would your father be present as= well? Here are some times we have available. >=20 > Thursday February 16th between 2pm and 5pm > Monday February 20th between 11:30am and 1pm > Tuesday Feb 21st between 10am and 4pm.=20 > Thursday Feb 23rd between 10am and 4pm.=20 >=20 > Let me know if any of these times work for you. >=20 > Have a nice evening, > Tim. >=20 >> On Wed, Feb 15, 2017 at 5:13 PM, Nataly Djoukhadjian wrote: >> Hi Tim, >>=20 >> Thanks for this, I appreciate it and truly mean no disrespect toward you w= hatsoever. A meeting could be a good idea as a next step, I am open to that= and will try to have my mom's care plan with me. So sorry I missed your cal= l, I have a 5 month old baby which makes things a little challenging! >>=20 >> Kindly, >>=20 >> Nataly >>=20 >>=20 >>> On Feb 15, 2017, at 2:42 PM, Timothy Thomas w= rote: >>>=20 >>> Hi Nataly, >>>=20 >>> I completely understand your reservations. Ultimately you have to be com= fortable entrusting your mothers care to us therefore I think the next step w= ould be to schedule an in person meeting. There's much to go over and Maria h= as a lot of questions but I see no reason why we can't make this work. As Ma= ria mentioned on our first call, having access to your mother's care plan wo= uld be helpful in determining whether or not this is feasible.=20 >>>=20 >>> In regards to the deposit, should there be any medical emergencies that r= equire care to be cancelled or put on hold, we would refund the deposit in f= ull. Otherwise, we have a 48 hour cancellation policy.=20 >>>=20 >>> Regards, >>> Timothy. >>>=20 >>>> On Wed, Feb 15, 2017 at 1:56 PM, Nataly Djoukhadjian wrote: >>>> Hi Tim, >>>>=20 >>>> Thank you for your reply. What happens should for unforeseen reasons m= y mom no longer be able to return home and we have started this process and m= ade the payment? Is this refundable or cancellable at any time without penal= ties?=20 >>>> Also, very honestly, you are the only agency that has responded favoura= bly to our request, all said yes and then retracted later, therefore I am a l= ittle doubtful if even such a team with such training and qualifications can= be put into place so quickly? I am hopeful and want to be trusting, yet gi= ven the circumstances and past experiences, have a reserve... >>>>=20 >>>> Thank you, >>>>=20 >>>> Nataly >>>>=20 >>>>> On Feb 13, 2017, at 8:59 PM, Timothy Thomas wrote: >>>>>=20 >>>>> Hi Nataly.=20 >>>>>=20 >>>>> I'm confident that we co