--00000000000047421306223f6842 Content-Type: multipart/related; boundary="00000000000047421306223f6841" --00000000000047421306223f6841 Content-Type: multipart/alternative; boundary="00000000000047421106223f6840" --00000000000047421106223f6840 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Will Reid Partner * Please note my email has changed: * wreid@thekey.com 513-707-2304 TheKey.com [image: TheKey] ---------- Forwarded message --------- From: Alejandro Aponte Date: Thu, Sep 5, 2024 at 2:47=E2=80=AFPM Subject: Re: Anthem coverage/payment question To: Will Reid Cc: Jeannie Ortiz , Ali Puckett , Cheryl Jeffers , Steve Sudberry , Denny Roebel Hello Will, I found a claims phone# online for BCBS Medicare Advantage plan and got passed around a bit, but no one could really seem to assist with the question of what they need in order to process a claim. They did ask for our Medicare provider ID#, which I explained we do not have, which did not seem to get me much further than an initial phone call introducing myself and what I wanted to investigate further with them. I found this document online which lists the claims requirements, and from what they list, we cannot provide. [image: image.png] [image: image.png] Regards, *Alejandro Aponte* Finance Onboarding Analyst III *Please note my email has changed:* aaponte@thekey.com 408 479-8654 TheKey.com [image: TheKey] On Thu, Sep 5, 2024 at 2:36=E2=80=AFPM Will Reid wrote: > Do we have an update on this? > > Thanks > > > Will Reid > Regional Director > * Please note my email has changed: * > wreid@thekey.com > 513-707-2304 > TheKey.com > [image: TheKey] > > > On Tue, Sep 3, 2024 at 4:24=E2=80=AFPM Jeannie Ortiz > wrote: > >> I understand. Let's make a call to confirm if they do take The Key Home >> Health as a provider. We'll get back to you. >> >> On Tue, Sep 3, 2024 at 4:16=E2=80=AFPM Ali Puckett = wrote: >> >>> Thank you both for the clarification. It's just odd that two different >>> leads called in on the same day and said we are on an online list for >>> private homecare that it's fully covered by Anthem for up to 30 hours a >>> week. Seems like a great profit stream if we can make it work. We also = may >>> need to update some marketing information with them if we cannot provid= e >>> this service. >>> >>> On Tue, Sep 3, 2024 at 4:09=E2=80=AFPM Jeannie Ortiz >>> wrote: >>> >>>> Alejandro, you are correct. What we can do on our end is contact them >>>> directly and confirm. >>>> >>>> On Tue, Sep 3, 2024 at 2:14=E2=80=AFPM Alejandro Aponte >>>> wrote: >>>> >>>>> Hello Ali, >>>>> >>>>> To my knowledge, this is not something we support (BCBS Medicare >>>>> Advantage plan). I am including my Manager here as well to see if the= y need >>>>> to weigh in. >>>>> >>>>> Since this is not something we support, we do not know how the billin= g >>>>> process works unfortunately. Most of these plans or coverages >>>>> require diagnostic codes / procedure codes which we cannot sup