--00000000000036b6d00634a40362 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Here is the Calgary review below. Revenue Stack (Slide 6): - Calgary continues to show underperformance relative to peers. Revenue has not kept pace with growth in cities like Vancouver or Cleveland. - A key concern is low client utilization. Despite a modest census, hours per client remain below target. - While overall revenue is stable week-over-week, Calgary is not currently projected to hit its monthly revenue goal. Prospective Client Acquisition Stack (Slide 12): - Encouraging signs in the acquisition funnel: 3 SOCs this week, and 2 expected next week. That=E2=80=99s a strong sign of pipeline recovery. - According to the latest dashboard, Calgary=E2=80=99s funnel is showing= early signs of turnaround. Leads and opportunities are stabilizing after the recent postcard campaign. - However, conversion ratios need to improve further to yield long-term clients consistently. Caregiver Stack (Slide 19): - Calgary had the lowest Active CG to Client Ratio across all sites, falling below the goal of 1.3. - This could be affecting client satisfaction and utilization. Improvements in caregiver hiring, onboarding, and shift alignment are essential. - CG Starts / CG Hires Ratio is also below the 80% benchmark, which may suggest gaps in caregiver readiness or scheduling. I hope this helps, Chuck On Wed, May 7, 2025 at 3:52=E2=80=AFPM Timothy Thomas wrote= : > Hi Team, > > Please review the attached and send me your feedback, like previous weeks= . > Before lunchtime tomorrow. > > Thank you! > Tim > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 Chuck Terlesky B.A., CCPE General Manager Winnipeg and Calgary Calgary: 403-301-3777 Winnipeg: 204-489-6000 TheKey.ca [image: TheKey] --00000000000036b6d00634a40362 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, = Here is the Calgary review below. = Revenue Stack (Slide 6): Calgary continues to show underperformance relative to peers. Revenue has= not kept pace with growth in cities like Vancouver or Cleveland. A key concern is low client utiliza= tion . Despite a m= odest census, hours per client remain below target. While overall revenue is stable week-over-= week, Calgary is not currently projected to hit its monthly revenue goal. Prospective Cl= ient Acquisition Stack (Slide 12): Encouraging signs in th= e acquisition funnel: 3 SOCs this week, and 2 expected next week. That=E2= =80=99s a strong sign of pipeline recovery. According to the latest dashboard, Calga= ry=E2=80=99s funnel is showing early signs of turnaround . Leads and opportunities are stabilizing after the r= ecent postcard campaign. However, conversion ratios need to improve further to yield long-term= clients consistently. <span sty