--000000000000239443060907b0d5 Content-Type: multipart/alternative; boundary="000000000000239441060907b0d4" --000000000000239441060907b0d4 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] ---------- Forwarded message --------- From: Allison Brennan Date: Tue, Oct 31, 2023 at 10:02=E2=80=AFAM Subject: Re: FW: Bambora Returns To: Vashon Palloo Cc: Cheryl Cartwright , , Lisa Barker , Michelle Kenaga , Hi All I just spoke with Mike Nero. They 3420.00came out of the SDC account and we can go ahead and Etransfer the same amount $3420.00 back to Mike Directly at the email address listed below *fghowlett@gmail.com * Mike said it SHOULD be auto Deposit, however IF a password is required, he wants the password to be *thekey- *all lowercase one word. @Cheryl Cartwright You can go ahead and process this etransfer Thank you all for your patience in this matter Take Care Allison Brennan *Client Success Manager* *Office: 519-954-2111* *Direct Line: 437-216-2865* *Fax: 519-489-1370* TheKey.ca [image: TheKey] On Mon, Oct 30, 2023 at 4:08=E2=80=AFPM Vashon Palloo wrote: > Hi everyone, > > Just giving an update: According to Bambora, the $3,420 being taken out o= f > the account ending in 2123 should be received by 11/1 and come out from > their end by today. > > [image: image.png] > > On Mon, Oct 30, 2023 at 9:34=E2=80=AFAM Allison Brennan allison.brennan@thekey.com> wrote: > >> HI All >> >> I will follow up with the client today and let you know >> >> Vashon said the money wouldnt come out until Nov 1/2 I believe so he may >> not know yet. >> >> I will update you once I know for sure whether our money came out of the >> SDC account or not >> >> Thank you >> >> Take Care >> >> >> Allison Brennan >> >> *Client Success Manager* >> >> >> *Office: 519-954-2111* >> >> *Direct Line: 437-216-2865* >> >> *Fax: 519-489-1370* >> >> TheKey.ca >> >> [image: TheKey] >> >> >> On Sun, Oct 29, 2023 at 9:59=E2=80=AFAM Cheryl Cartwright >> wrote: >> >>> We were asked to hold off on this transfer as the client spoke with the >>> government agency who may have had an alternative solution to us refund= ing. >>> I am waiting to hear back and should have confirmation tomorrow which w= ill >>> dictate our next steps. >>> >>> Allison, can you confirm if we have any update here? >>> >>> Cheryl >>> >>> On Fri, Oct 27, 2023 at 5:48=E2=80=AFPM Vashon Palloo >>> wrote: >>> >>>> Hi Cheryl, >>>> >>>> Can you confirm whether you've already sent the etransfer to this >>>> client for $3,420? If not, we'd like to try processing the refund thro= ugh >>>> Bambora per Kristy's email below. >>>> >>>> On Fri, Oct 27, 2023 at 4:45=E2=80=AFPM wro= te: >>>> >>>>> Forwarding this along for line of sight. >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Thanks, >>>>> >>>>> *Kristy Poyner* >>>>> >>>>> Billing Manager >>>>> >>>>> Kristy.Poyner@thekey.c