--000000000000b4ddda06064673b4 Content-Type: multipart/alternative; boundary="000000000000b4ddd906064673b3" --000000000000b4ddd906064673b3 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Sumira Thank you so much Cathy Gerth Case Manager Home Care Assistance 15331- 16 Ave #352 Surrey, B.C. V4A 1R6 ph: (604) 560-8629 (778) 279-3634 fax: (778) 279-3635 website: *www.homecareassistancevancouver.ca * Review our Book Series Read our Client Reviews https://www.youtube.com/watch?v=3DRX_4cCVybg8 On Tue, Sep 26, 2023 at 8:43=E2=80=AFAM Sumira Suthesan wrote: > Hi Cathy, > > Barbara Fulcher's invoice was sent out today for the period of September > 18-24, 2023 > > [image: image.png] > > Thanks, > *Sumira Suthesan* > Accounts Receivable Specialist > T: 438-230-3887 ext.1070006 > www.TheKey.com > [image: TheKey] > > > On Thu, Sep 21, 2023 at 1:31=E2=80=AFPM Sumira Suthesan sumira.suthesan@thekey.com> wrote: > >> Hi Cathy, >> >> I won't be able to check when the invoice was sent previously in >> clearcare. >> When we resend it, the sent date is overwritten on the invoice. >> >> Next week, I will ensure that the invoice is sent on Tuesday and I will >> email you with confirmation. >> >> Thanks, >> *Sumira Suthesan* >> Accounts Receivable Specialist >> T: 438-230-3887 ext.1070006 >> www.TheKey.com >> [image: TheKey] >> >> >> On Thu, Sep 21, 2023 at 10:27=E2=80=AFAM Cathy Gerth = wrote: >> >>> Yes, this was sent after I emailed the complaint from her that she had >>> not received notification of the invoice before it was charged >>> >>> On Thu, Sep 21, 2023 at 10:04 AM Sumira Suthesan >> sumira.suthesan@thekey.com> wrote: >>> >>>> Hi Marc, >>>> >>>> It shows that the invoice was sent to the client on September 20 to th= e >>>> email below >>>> >>>> [image: image.png] >>>> >>>> There is no confirmation email we receive on our end. >>>> >>>> Thanks, >>>> *Sumira Suthesan* >>>> Accounts Receivable Specialist >>>> T: 438-230-3887 ext.1070006 >>>> www.TheKey.com >>>> [image: TheKey] >>>> >>>> >>>> On Thu, Sep 21, 2023 at 10:02=E2=80=AFAM Sumira Suthesan >>> sumira.suthesan@thekey.com> wrote: >>>> >>>>> Hi Marc, >>>>> >>>>> It shows that the invoice was sent to the client on September 20 to >>>>> the email below >>>>> >>>>> [image: image.png] >>>>> >>>>> There is no confirmation email we receive on our end. >>>>> >>>>> Thanks, >>>>> *Sumira Suthesan* >>>>> Accounts Receivable Specialist >>>>> T: 438-230-3887 ext.1070006 >>>>> www.TheKey.com >>>>> [image: TheKey] >>>>> >>>>> >>>>> On Thu, Sep 21, 2023 at 9:33=E2=80=AFAM Marc Atkinson >>>>> wrote: >>>>> >>>>>> Hi Sumira, >>>>>> >>>>>> Can you please confirm that the client received the invoice >>>>>> yesterday? I sent it to the Payer email on file in Clearcare yesterd= ay >>>>>> afternoon. >>>>>> >>>>>> Thank you. >>>>>> >>>>>> On Thu, 21 Sep at 12:30 PM , Ali Malik wrote: >>>>>> Hey Tim, >>>>>> >>>>>> Im CCing Sumira who can assist further. @Sumira Suthesan >>>>>> Please look int