----==_mimepart_67646c596759_2013f918fc9515c1607514a Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 We just heard back from Wellsky on how to possibly = resolve this issue. I also sent the same steps to your team members who r= eported this error to us. Wellsky=C2=A0 suggested to have your CGs Clear = Cache and storage from the WellSky Personal Care App if they still get th= e same error message today.=C2=A0 Here are the steps on how to do it:=C2= =A0 =C2=A0Android 1.Settings>Apps 2.Find "WSPC" in the app List. Select= it 3.Select Storage 4.Select "Clear App Data" 5.Select "Clear Cache" 6. = Restart Phone. iPhone 1.Go to Settings 2.Tap General 3.Tap iPhone Storag= e 4.Scroll down to find WSPC 5.Tap WSPC 6.Tap Delete App 7.Restart your p= hone 8.Once restarted, re-download WellSky Personal Care From the App Sto= re.=C2=A0 Please let us know if this works or if you still have any ques= tions/ concerns about the app.=C2=A0 Thanks,=C2=A0 Camille Jer= voso = = On Thu, 19 Dec at 12:28 PM , Camille Jervoso wrote: = = Hi Timothy,=C2=A0 I have an existing ticket with Anna regarding this is= sue. I had to gather more information from her so we can provide better a= ssistance. Once we confirmed that this is still an ongoing issue with the= caregivers we submitted a ticket to Wellsky right away so they can inves= tigate what's causing this issue. As of the moment, we do not have any up= dates and still waiting for their response. Please see below screenshot o= f my conversation with Anna yesterday:=C2=A0 = = = Thank you for your patience while we work on this one and we'll definite= ly update you once we know more.=C2=A0 = = = = = Thanks,=C2=A0 = = = = = = = = On Thu, 19 Dec at 11:38 AM , Timothy Thomas wrote: Thanks Audra. I=E2=80=99ve connected with Mi= ke in IT.=C2=A0 = = = = = On Thu, Dec 19, 2024 at 10:57=E2=80=AFAM Audra Williams wrote: = = = = I'm sorry about that, Tim!=C2=A0 I am looping in=C2=A0@David Wilson=C2=A0= as I have not seen any communication and pinged him as well. = = Best, = = = On Thu, Dec 19, 2024 at 5:32=E2=80=AFAM Timothy Thomas w= rote: = = = Good morning, = = The Canadian team has submitted several tickets regarding an extended ap= p outage in Canada and we have not heard back.=C2=A0 = = Caregivers are unable to clock in / out since Tuesday evening.=C2=A0 = = Please provide us with an update.=C2=A0 = Thank you.=C2=A0 = = Tim Thomas Head of Midwest & Canada Divisions |=C2=A0TheKey = Mobile: 514.591.9387 = = = = = = = = = -- = Audra Williams = Director, Divisional Operations = = (425) 757-7027 = = TheKey.com ----==_mimepart_67646c596759_2013f918fc9515c1607514a Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Timothy,=C2=A0 We just heard back from Wellsky on how to possibly resol= ve this issue. I also sent the same steps to your team members who report= ed this error to us. Wellsky=C2=A0 suggested to have your CGs Clear Cache= and storage from