--000000000000f91ee0063660c0a7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Mansi, All three of my CSMs are on this list - which is great! - I have a fourth,a new CSM, Venus Hurd-Johnson, can she also do this training? It may be very helpful for her and awkward if she is the only CSM not attending. On Fri, May 30, 2025 at 2:49=E2=80=AFPM Mansi Mehta wro= te: > Hi Sericca & team, > > Here > > is the list of the CSMs. Please refer to the CSMs that are highlighted. > > On Fri, May 30, 2025 at 12:38=E2=80=AFPM Sericca Latimer > wrote: > >> Hello Mansi, >> >> When can we expect the list of the 23 CSM's to be sent out, so we know i= f >> this includes any of our CSM's? >> >> All my Best, >> >> Sericca Latimer >> >> General Manager | TheKey >> >> Mobile: 509.666.5252 >> >> >> >> >> >> On Fri, May 30, 2025 at 12:35=E2=80=AFPM Mansi Mehta = wrote: >> >>> Hello all, >>> >>> We're about to kick off a crucial training initiative for some of our >>> CSMs. The goal of this program is to significantly improve their >>> assessment-to-SOC (Start of Care) conversion rates. We're aiming for an= *80% >>> conversion rate for the participating CSMs by the end of week four* of >>> the training. >>> >>> Melissa has identified *23 CSMs* who will be taking part in this >>> focused training. >>> ------------------------------ >>> Talking Track for Your CSMs >>> >>> Next week, please connect with your respective CSMs to discuss the >>> upcoming training and set clear expectations. Here's a suggested talkin= g >>> track you can use: >>> >>> You've been identified to partake in a mandatory four-week training >>> bootcamp designed to help improve your assessment-to-SOC conversion rat= e. >>> This is a fantastic opportunity to strengthen your skill set and build = new >>> ones. >>> >>> Calendar invites will be sent out next week by Mansi Mehta, and the >>> training will officially begin the *week of June 9th*. Training >>> sessions will be recorded, and attendance will be monitored to ensure >>> everyone gets the most out of the program. >>> >>> Training will be held every *Wednesday at 8:00 AM PST / 10:00 AM CST / >>> 11:00 AM EST*. >>> >>> Attached below is a snapshot of the training objectives. Each week, the >>> CSMs will leave with action items, whether it's an exercise guide they = need >>> to complete or practical skills application during assessments. >>> >>> During this time, we ask that you either identify a strong CSM in your >>> office to join the participating CSMs on assessments, or that you >>> personally join them. Your presence and real-time coaching and feedback >>> will be invaluable to their development. >>> >>> I'm really looking forward to supporting our CSMs and helping them >>> strengthen their skill sets and build new ones. >>> >>> Should you have any questions, please don't hesitate to reach out to me= . >>> >>> Lastly, I will be providing GMs with a weekly snapshot on the progress >>> and action items for th