--000000000000c383c30621caa408 Content-Type: multipart/alternative; boundary="000000000000c383c00621caa406" --000000000000c383c00621caa406 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I=E2=80=99ve attached a list of closed-lost opportunities from the past fiv= e months, specifically focusing on those where cost was a significant factor. A few trends are apparent: 1. *Competitor Pricing: *I know we have discussed pricing at length and are moving forward with a more competitive approach. 2. *Minimum Hours Requirement:* It=E2=80=99s also evident that several comp= etitors do not have minimum hour requirements. I understand why we have our mini= mum hour policy, but I thought it a noteworthy factor. Let me know your thoughts, --=20 *Emily Swackhamer | Missouri General Manager* Email: emily.swackhamer@thekey.com M: (314) 591-1974 O: (314) 863-8989 TheKey.com --000000000000c383c00621caa406 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I=E2=80=99ve attached a list of= closed-lost opportunities from the past five months, specifically focusing= on those where cost was a significant factor. A few trends are apparent: Competitor Pricing: I know we have disc= ussed pricing at length and are moving forward with a more competitive appr= oach. Minimum Hours Requirement: It=E2=80= =99s also evident that several competitors do not have minimum hour require= ments. I understand why we have our minimum hour policy, but I thought it a= noteworthy factor. Let me know your thoughts, -- Emily= Swackhamer | Missouri General Manager Email: emily.swackham= er@thekey.com M: (314) 591-1974=C2=A0 O: (314) 863-8989 TheKey.com --000000000000c383c00621caa406-- --000000000000c383c30621caa408 Content-Type: application/pdf; name="Closed Lost Opps.pdf" Content-Disposition: attachment; filename="Closed Lost Opps.pdf" Content-Transfer-Encoding: base64 Content-ID: X-Attachment-Id: f_m0wy8dae0 JVBERi0xLjQKJSDi48/TCjMKMApvYmoKPDwKL1R5cGUKL0NhdGFsb2cKL05hbWVzCjw8Cj4+Ci9Q YWdlTGFiZWxzCjw8Ci9OdW1zClsKMAo8PAovUwovRAovU3QKMQo+PgpdCj4+Ci9PdXRsaW5lcwoy CjAKUgovUGFnZXMKMQowClIKPj4KZW5kb2JqCjQKMApvYmoKPDwKL0NyZWF0b3IKKP7/AEcAbwBv AGcAbABlACAAUwBoAGUAZQB0AHMpCi9UaXRsZQoo/v8AVQBuAHQAaQB0AGwAZQBkACAAcwBwAHIA ZQBhAGQAcwBoAGUAZQB0KQo+PgplbmRvYmoKNQowCm9iago8PAovVHlwZQovUGFnZQovUGFyZW50 CjEKMApSCi9NZWRpYUJveApbCjAKMAo3OTIKNjEyCl0KL0NvbnRlbnRzCjYKMApSCi9SZXNvdXJj ZXMKNwowClIKL0Fubm90cwo5CjAKUgovR3JvdXAKPDwKL1MKL1RyYW5zcGFyZW5jeQovQ1MKL0Rl dmljZVJHQgo+Pgo+PgplbmRvYmoKNgowCm9iago8PAovRmlsdGVyCi9GbGF0ZURlY29kZQovTGVu Z3RoCjgKMApSCj4+CnN0cmVhbQp4nM1cbY8ct5FuYGE4mAS4+PwiW/ZHey1Fp1VPN5vdk28XjFYr 7Z73RfsirewPhwsSIdDkLrkA+ftHFquKVbUcvTQln72wl89sVbGb87DqIbvpvy2We+0i/txPDb/s wu//2iz+tmj3xgH+xI3wcbvnh+XoJ/yDAOGPFCv+Xrb93rJ1S+8Wy2W75/wUghgbdLsfu4T/hD8H D0KvCPkQIEL4VAG0e7m4Wvw1dYv//v3PEB0CDtDVK2r6dgVOspWC/Cnc9YN/f/U/L/+zXfz5f9Mt 5kjJql102H/sRrZTjPDZci+ZQyN6uGW2km00iE6uQyfX0cV12VC2XcdOvkcnaESnqc+Gso0G0Wly 6ASN6BS+pmypAJq8