--Apple-Mail-F087A0E7-964A-4AF5-8299-FCF52DC4570E Content-Type: text/plain; charset=utf-8 Content-Transfer-Encoding: quoted-printable Hi, Can you please call natalie. Her number is at the bottom of this email trail= . I told her when she called to cancel that we have to charge the contract a= nd that I would speak to Rebecca about it since the client is cognitively we= ll. She was agreeable to paying the 48 hour and I said this multiple times t= o ensure she understood that.=20 I am not sure how you want to proceed but this =E2=80=9Cfriend=E2=80=9D has b= een very pushy for quite some time.=20 I=E2=80=99ll be back around 1230 if you want to wait to discuss further.=20 Sent from my iPhone Begin forwarded message: > From: natalie > Date: October 19, 2018 at 11:04:13 AM EDT > To: msilverman@homecareassistance.com, janegage@gmail.com > Subject: Re: Rebecca Browne's contract >=20 > Maxine, >=20 > Thank you for providing a screen shot of the document. I reviewed it, and d= iscussed your position with l'Office de la protection du consommateur. Accor= dingly, the screen shot you only stipulates "a minimum commitment of 48 hour= s of care". This reads as a minimum "order", just like when one goes to the r= estaurant and the menu states, "a minimum of $40 is required to...". Nowhere= does it state Cancelation Policy of the Agreement of Care >=20 > Rebecca was ready to accept having to pay 50% to cancel the entire commitm= ent, which would cover your administrative costs, and the four-hour care she= received from Sheila. But, now you're demanding a full payment.=20 >=20 > Please have your supervisor contact me. >=20 >=20 >=20 >=20 >=20 >> On Thu, Oct 18, 2018 at 1:44 PM Maxine Silverman wrote: >> Hi Nathalie, >>=20 >> I am sorry for the delayed response. I've attached a screen shot of the c= ontract. Once the 48 hour minimum commitment is reached then the 48 cancella= tion policy is in effect but we have the strict 48 hour minimum total commit= ment. >>=20 >> Maxine Silverman >> Care Manager, MSW >>=20 >>=20 >>=20 >> Home Care Assistance (Montr=C3=A9al) Inc. >> 2394 Chemin Lucerne,=20 >> Mount-Royal, Quebec,=20 >> H3R 2J8 >> Tel: 514 907 5065 - Fax: 514 907 5067=20 >> msilverman@homecareassistance.com >>=20 >>=20 >>=20 >>> On Thu, Oct 18, 2018 at 10:19 AM, natalie wrot= e: >>> Hello Maxine, >>>=20 >>> Two days ago I asked where your cancellation policy was stated on the co= ntract Rebecca signed. I still haven't heard back from you. We would like to= read your cancellation policy but cannot find it anywhere. >>>=20 >>> Thank you >>>=20 >>>> On Tue, Oct 16, 2018 at 4:59 PM natalie wrote= : >>>> Oops -- I read too quickly. I thought you were referring to the 48 hour= notice required to cancel Sheila from coming. You were talking about the 48= hour contract, that it needs to be honoured. May I ask where it states this= in the contract that Rebecca signed? The two pages she has does not make me= ntion of this. >>>>=20 >>>>=20 >>>>> On Tue, Oct 16, 2018 at 1:48