--000000000000804fa9061133df44 Content-Type: text/plain; charset="UTF-8" Good day All, The Salesforce team is working to resolve 2 issues that are impacting Salesforce. The first issue is where there is a "won" opportunity delayed being pushed from Salesforce to ClearCare. This impacts both new clients and reactivated/Restarted clients. The second issue impacting Salesforce is a delay in loading data into Salesforce from the data lakes. The Salesforce team is reestablishing the connection nightly until the issue is resolved. The Integration team are continuing to troubleshoot and test different solutions provided by the Salesforce vendor support and Workato platform support. *Current Workarounds:* Issue 1 - For creating / restarting clients in Clearcare - If it is after 8pm Pacific there may be a delay in clients getting created in Clearcare. The users should wait until 9am Pacific the next morning. If they still don't see the client then email workato-integration-support@thekey.com Issue 2 - For reporting users can wait until AP reports are available in the afternoon or look at data directly in Salesforce. *Est time for Resolution*: Currently there is no ETA for resolution *Time for next update:* Tomorrow at 12pm est For the most current and updated information on this issue, please visit TheKey's IT System Status Page . If further support is required, as always, please reach out to the IT Help Desk by emailing us at itsupport@thekey.com. We're here to help! Please note that our IT Help Desk is available, Monday through Friday, 8:00 AM to 9:00 PM EST. Kind regards, *Mike Conner* IT Manager - Services and Support Contact IT Support 8am-9pm est @ (888)838-1955 | hca.freshdesk.com TheKey.com [image: TheKey] --000000000000804fa9061133df44 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good day All, The Salesforce= team is working to resolve 2 issues that are impacting Salesforce. The fir= st issue is where there is a "won" opportunity delayed being push= ed from Salesforce to ClearCare. This impacts both new clients and reactiva= ted/Restarted clients.=C2=A0 The second issue impa= cting Salesforce is a delay in loading data into Salesforce from the data l= akes.=C2=A0 The Salesforce team is=C2=A0reestablis= hing the connection nightly until the issue is resolved. The Integration te= am are continuing to troubleshoot and test different solutions provided by = the Salesforce vendor support and Workato platform support. Current Workarounds: Issue= 1 - For creating / restarting clients in Clearcare - If it is after 8pm Pa= cific there may be a delay in clients getting created in Clearcare. The use= rs should wait until 9am Pacific the next morning. If they still don't = see the client then email workato-integration-support@thekey.com Issue 2 - For reporting users can wait until AP reports are available in = the afternoon or look at data directly in Salesforce. Est time for Resolution : Currently there