--00000000000020f4b805e3b28784 Content-Type: text/plain; charset="UTF-8" Hi Keith, Winnipeg's phone (204) 489-6000 - now rings to the office so clients and caregivers can get through. After hours it will revert back to the two auto-attendants for the time being. I spoke with Lindsey, and she said Gaberial La has access to the Winnipeg Shaw account. I hope this helps, Chuck On Tue, Jul 12, 2022 at 12:30 PM Keith Moore wrote: > Hi Chuck, > > That would be an issue with the forward from Shaw, they should be > forwarding 204-489-6000 to the temporary 8x8 number of 431-808-5352. > I don't believe we're listed on the account as authorized contacts so > someone from that office would need to contact Shaw to have the forward put > back in place until the port is complete. > > I believe the forward was removed as Shaw was playing an auto-attendant as > well before the call was being forwarded. I've forwarded you an email > thread regarding that. > I've also requested an update on the port from 8x8 earlier and I'm > awaiting response from them. > > > Thanks, > > Keith Moore > > > On Tue, 12 Jul at 11:10 AM , CharlesTerlesky cterlesky@homecareassistance.com> wrote: > Hi Keith, > > Currently, when calling 204-489-6000 the call gets transferred to > extension "1922" which is not in service. Thus anyone calling the main > number 204-489-6000 is not reaching anyone. > > Can we look at this asap - as no clients or caregivers can connect with > the Winnipeg office. > > Chuck > > On Tue, Jul 12, 2022 at 10:44 AM Timothy Thomas > wrote: > >> We really need this done ASAP. Appreciate anything you can do to help. >> >> Best >> Tim >> >> On Tue, Jul 12, 2022 at 12:35 PM Keith Moore >> wrote: >> >>> Hi Dennis, >>> >>> We're still working with the losing carrier to get 204-489-6000 moved >>> over. >>> >>> >>> Thanks, >>> >>> Keith Moore >>> >>> >>> On Tue, 12 Jul at 9:30 AM , DennisFancy >>> wrote: >>> Hi Keith, >>> >>> Our main office number is 204-489-6000 and was the one that we needed >>> ported. The 487-6700 was our secondary listing from our GMB page at our >>> other office. >>> >>> I really hope this doesn't take another several weeks. >>> >>> Thanks, >>> >>> Dennis Fancy >>> Director of Care >>> Home Care Assistance of Winnipeg >>> Office: (204) 489-6000 >>> Fax: (204) 594-9520 >>> 10B-1700 Corydon Avenue >>> Winnipeg, MB >>> R3N 0K1 >>> HCAWinnipeg.ca >>> --- >>> Read Our Testimonials >>> Join Our Newsletter >>> >>> We Are Hiring! >>> >>> Champions of Longevity >>> >>> >>> On Tue, Jul 12, 2022 at 11:24 AM Keith Moore >>> wrote: >>> >>>> Hi Lindsey, >>>> >>>> 204-487-6700 has ported to 8x8 and tested successfully. >>>> >>>> >>>> Thanks, >>>> >>>> Keith Moore >>>> >>>> >>>> >> >> -- >> >> Timothy Thomas >> Head of Canada Division >> Home Care Assistance >> Office: 514-907-5065 >> Fax: 514-221-4265 >> 4464 Ste Catherine West >> Westmount, QC, H3Z1R7 >> HomeCareAssistanceMontreal.ca >> --- >> Read Our Testimonials >> >> We Are Hiring! >> >> >> Champions of Longevit