--000000000000b4a5de05ebc862d7 Content-Type: text/plain; charset="UTF-8" Good Morning All, I wanted to address the medalia report from Devlin this morning. This was an old Mavencare client who left their services for quite some time and then came back to us this Summer. I cannot speak to their experience before HCA took over but since their return a few months ago they have had a very positive experience and have said as much. They have been happy with our care team and our office staff. I am not sure why it appeared as an HCL referral but this is a client we had long before Toronto ever had an HCL. Every client we are fortunate enough to care for is valuable and important but we understand how hard our HCL's work for referral partners and this is the only reason I bring this up. Please let me know if you have any questions, Cheryl -- *Cheryl Cartwright* *Regional, Client Success, Canada * Home Care Assistance Office: 416-488-8777 Toronto, ON (EST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Longevity ccartwright@homecareassistance.com --000000000000b4a5de05ebc862d7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Good Morning All, I wanted to address t= he medalia report from Devlin this morning. This was an old Mavencare clien= t who left their services for quite some time and then came back to us this= Summer. I cannot speak to their experience before HCA took over but since = their return a few months ago they have had a very positive experience and = have said as much. They have been happy with our care team and our office s= taff.=C2=A0 I am not sure why it appeared as an HC= L referral but this is a client we had long before Toronto ever had an HCL.= Every client we are fortunate enough to care for is valuable and important= but we understand how hard our HCL's work for referral partners and th= is is the only reason I bring this up.=C2=A0 Pleas= e let me know if you have=C2=A0any questions, Cher= yl -- Cheryl Cartwright Regional, Client Success, Canada= =C2=A0 Home Care Assistance Office:=C2=A0 416-488-8777 Toronto, ON (E= ST) torontohomecareassistance.ca --- Read Our Testimonials Join Our Newsletter <a href=3D"h