Re: May Invoice

Can you please provide me with the agreement so that I can have the net
terms updated?

On Tue, Jun 11, 2024 at 11:34 AM Timothy Thomas <tt@thekey.com> wrote:

> FYI
>
> ---------- Forwarded message ---------
> From: Jo Wilson <JoAWilson@regionofwaterloo.ca>
> Date: Tue, Jun 11, 2024 at 11:22 AM
> Subject: RE: May Invoice
> To: Timothy Thomas <tt@thekey.com>, Bethany Galbraith <
> BGalbraith@regionofwaterloo.ca>, Timon Page <timon.page@thekey.com>
> Cc: TheKey Billing <billing@thekey.com>, Cheryl Cartwright <
> ccartwright@thekey.com>
>
>
> Hi Tim,
>
>
>
> Thank you for the update.
>
>
>
> As per the agreement, invoices will be paid within 30 days of receipt.
> The invoice for April was not received until the 15th of May. If you do
> not receive payment after 30 days please let me know and I will follow up
> with the accounts department.
>
>
>
> Thanks,
>
>
>
> *Jo Wilson*, BScPSY(Hons), GradCertSocImp
>
> My pronouns are: she/her
>
> Coordinator, Homemaking Services Program
>
> Seniors' Services
>
> Community Services, Region of Waterloo
>
> 247 Franklin Street North
>
> Kitchener Ontario, N2A 1Y5
>
> Ph: 519-893-8494 x6342, TTY: 519-575-4608
>
> Cell: 519-504-5762
>
> Fax: 519-896-5410
>
>
>
> *joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*
>
> we serve, we engage, we inspire
>
>
>
> [image: Description: Description: Description: Twitter icon]
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> <https://www.facebook.com/RegionWaterloo>[image: Description:
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> <https://www.linkedin.com/company/region-of-waterloo>
>
>
>
> Confidentiality Notice:  This email correspondence (including any
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>
>
>
> *From:* Timothy Thomas <tt@thekey.com>
> *Sent:* Tuesday, June 11, 2024 10:45 AM
> *To:* Bethany Galbraith <BGalbraith@regionofwaterloo.ca>; Timon Page <
> timon.page@thekey.com>
> *Cc:* Jo Wilson <JoAWilson@regionofwaterloo.ca>; TheKey Billing <
> billing@thekey.com>; Cheryl Cartwright <ccartwright@thekey.com>
> *Subject:* Re: May Invoice
>
>
>
> *CAUTION! EXTERNAL SENDER*
> Were you expecting this email? TAKE A CLOSER LOOK. Is the sender
> legitimate?
> DO NOT click links or open attachments unless you are 100% sure that the
> email is safe.
>
> adding in @Timon Page <timon.page@thekey.com> who will manage the KPI
> form for May.
>
>
>
> Jo, the invoice will be corrected and resent shortly. Could you please
> give us an update on our April invoice / payment?
>
>
>
> Thanks!
>
> Tim
>
>
>
> On Tue, Jun 11, 2024 at 10:29 AM Bethany Galbraith <
> BGalbraith@regionofwaterloo.ca> wrote:
>
> Good morning,
>
>
>
> Thank you for faxing the May invoice to Jo yesterday.  Upon review, we
> noted that the hourly rate on the summary invoice (see attached) is
> incorrect.  The hourly rate on the individual invoices appears to be
> correct.  Please update and re-fax this as soon as possible as our Finance
> department is awaiting this.
>
>
>
> As a reminder – please complete the monthly Key Performance Indicator
> (KPI) online form
> <https://forms.regionofwaterloo.ca/External/Community-Services/Senior-Services/HNSA-Service-Provider-Monthly-Submission-Form>
> for May.  Jo sent out a monthly reoccurring calendar reminder a few weeks
> ago with the link.  This online form, along with the invoice, is due no
> later than the 7th of the month following service provision (i.e. June 7th).
>
>
>
>
> Please let us know if you have any questions.
>
>
>
> Thank you,
>
>
>
> Bethany
>
>
>
> Bethany Galbraith
>
> My pronouns are: she/her
>
> Acting Manager, Community Programs
>
> Seniors' Services, Region of Waterloo
>
> 247 Franklin St. N. Kitchener, ON N2A 1Y5
>
> Ph: 519-893-8494 x 6057
>
> bgalbraith@regionofwaterloo.ca
>
> we serve, we engage, we inspire
>
>
>
> [image: Description: Twitter icon] <https://twitter.com/RegionWaterloo>[image:
> Description: Facebook icon] <https://www.facebook.com/RegionWaterloo>[image:
> Description: LinkedIn icon]
> <https://www.linkedin.com/company/region-of-waterloo>
>
>
>
> Confidentiality Notice: This e-mail correspondence (including any
> attachments) may contain information which is confidential and/or exempt
> from disclosure under applicable law, and is intended only for the use of
> the designated recipient(s) listed above.  Any unauthorized use or
> disclosure is strictly prohibited.  If you are not the intended recipient,
> or have otherwise received this message by mistake, please notify the
> sender by replying via e-mail, and destroy all copies of this original
> correspondence (including any attachments).  Thank you for your cooperation.
>
>
>
> P  Please consider the environment before printing this e-mail.
>
>
>
> *From:* Jo Wilson <JoAWilson@regionofwaterloo.ca>
> *Sent:* Monday, June 10, 2024 11:22 AM
> *To:* 'Timothy Thomas' <tt@thekey.com>
> *Cc:* TheKey Billing <billing@thekey.com>; Cheryl Cartwright <
> ccartwright@thekey.com>; Bethany Galbraith <BGalbraith@regionofwaterloo.ca
> >
> *Subject:* RE: May Invoice
>
>
>
> Hi Tim,
>
>
>
> Thanks for the update. I will let our accounts team know and look forward
> to receiving it before the end of the day.
>
>
>
> Thanks,
>
>
>
> *Jo Wilson*, BScPSY(Hons), GradCertSocImp
>
> My pronouns are: she/her
>
> Coordinator, Homemaking Services Program
>
> Seniors' Services
>
> Community Services, Region of Waterloo
>
> 247 Franklin Street North
>
> Kitchener Ontario, N2A 1Y5
>
> Ph: 519-893-8494 x6342, TTY: 519-575-4608
>
> Cell: 519-504-5762
>
> Fax: 519-896-5410
>
>
>
> *joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*
>
> we serve, we engage, we inspire
>
>
>
> [image: Description: Description: Description: Twitter icon]
> <https://twitter.com/RegionWaterloo?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor>[image:
> Description: Description: Description: Facebook icon]
> <https://www.facebook.com/RegionWaterloo>[image: Description:
> Description: Description: LinkedIn icon]
> <https://www.linkedin.com/company/region-of-waterloo>
>
>
>
> Confidentiality Notice:  This email correspondence (including any
> attachments) may contain information which is confidential and/or exempt
> from disclosure under applicable law, and is intended only for the use of
> the designated recipient(s) listed above.  Any unauthorized use or
> disclosure is strictly prohibited.  If you are not the intended recipient,
> or have otherwise received this message by mistake, please notify the
> sender by replying via email, and destroy all copies of this original
> correspondence (including any attachments).  Thank you for your cooperation.
>
>
>
> *From:* Timothy Thomas <tt@thekey.com>
> *Sent:* Monday, June 10, 2024 11:16 AM
> *To:* Jo Wilson <JoAWilson@regionofwaterloo.ca>
> *Cc:* TheKey Billing <billing@thekey.com>; Cheryl Cartwright <
> ccartwright@thekey.com>; Bethany Galbraith <BGalbraith@regionofwaterloo.ca
> >
> *Subject:* Re: May Invoice
>
>
>
> *CAUTION! EXTERNAL SENDER*
> Were you expecting this email? TAKE A CLOSER LOOK. Is the sender
> legitimate?
> DO NOT click links or open attachments unless you are 100% sure that the
> email is safe.
>
> Hi Jo,
>
>
>
> It looks like we're delayed this week. The statement will be faxed over
> before the end of the day.
>
>
>
> Sorry about that. It's a manual process to consolidate these and the
> billing team is a little understaffed at the moment.
>
>
>
> Best
>
> Tim
>
>
>
> On Mon, Jun 10, 2024 at 9:34 AM Jo Wilson <JoAWilson@regionofwaterloo.ca>
> wrote:
>
> Good morning,
>
>
>
> I hope you had a restful weekend.
>
>
>
> I have not yet received the invoice for May which was due on the 7th
> June. Can you please let me know if this was faxed, or mailed?
>
>
>
> Any updates would be appreciated.
>
>
>
> Thanks,
>
>
>
> *Jo Wilson*, BScPSY(Hons), GradCertSocImp
>
> My pronouns are: she/her
>
> Coordinator, Homemaking Services Program
>
> Seniors' Services
>
> Community Services, Region of Waterloo
>
> 247 Franklin Street North
>
> Kitchener Ontario, N2A 1Y5
>
> Ph: 519-893-8494 x6342, TTY: 519-575-4608
>
> Cell: 519-504-5762
>
> Fax: 519-896-5410
>
>
>
> *joawilson@regionofwaterloo.ca <joawilson@regionofwaterloo.ca>*
>
> we serve, we engage, we inspire
>
>
>
> [image: Description: Description: Description: Twitter icon]
> <https://twitter.com/RegionWaterloo?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor>[image:
> Description: Description: Description: Facebook icon]
> <https://www.facebook.com/RegionWaterloo>[image: Description:
> Description: Description: LinkedIn icon]
> <https://www.linkedin.com/company/region-of-waterloo>
>
>
>
> Confidentiality Notice:  This email correspondence (including any
> attachments) may contain information which is confidential and/or exempt
> from disclosure under applicable law, and is intended only for the use of
> the designated recipient(s) listed above.  Any unauthorized use or
> disclosure is strictly prohibited.  If you are not the intended recipient,
> or have otherwise received this message by mistake, please notify the
> sender by replying via email, and destroy all copies of this original
> correspondence (including any attachments).  Thank you for your cooperation.
>
>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <tt@thekey.com>
>
> (514) 591-9387
>
> *TheKey.ca <https://www.thekey.ca/>*
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
>
>
>
> --
>
> *Tim Thomas*
>
> Head of Canada Division
>
> *Please note my email has changed:*
>
> tt@TheKey.com <tt@thekey.com>
>
> (514) 591-9387
>
> *TheKey.ca <https://www.thekey.ca/>*
>
> [image: TheKey] <https://www.thekey.com/>
>
>
>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <tt@thekey.com>
> (514) 591-9387
> TheKey.ca <https://www.thekey.ca/>
> [image: TheKey] <https://www.thekey.com/>
>