--0000000000004938cf062f22be71 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sure thing. @Diane Mockenhaupt Feel free to schedule some time on our calendar next week to discuss the current process and future process in greater detail to ensure success moving forward. Thank you! Best, Cristal On Thu, Feb 27, 2025 at 11:51=E2=80=AFAM Timothy Thomas wro= te: > @Christopher Reese @Cristal Munoz > Could you please grab some time with Diane to review > the enclosed process change? > > On Thu, Feb 27, 2025 at 11:01=E2=80=AFAM Diane Mockenhaupt dmockenhaupt@thekey.com> wrote: > >> Dear Tim, >> >> Would it be possible to schedule a meeting with Chris, Cristal and >> Scott/Earl to discuss the Chicago intake process? >> >> As we previously discussed, it's important for me to manage the intake t= o >> assessment flow and streamline the process. Currently, the chat is >> disorganized, and items are being lost. To address this, I propose the >> following: >> >> * All RIM communication regarding intake to assessment for Chicago and >> Michigan should be posted in the Chicago Office Intake Group. >> * Unless I am unavailable, I will reply to RIMs and other individuals on >> the thread should refrain from adding commentary. >> * If I am on PTO, I will assign a deputy to manage the process. >> * If HCL or CSM needs to communicate, they should send me a direct chat >> or text. >> * Replies will be made within the original request for assessment to >> maintain clarity. >> >> >> All the Best, >> Diane >> -- >> Diane Mockenhaupt >> General Manager, Chicago Office and Michigan Office >> dmockenhaupt@thekey.com >> Mobile: (224) 808-0607 >> Office: (847) 853-7777 >> TheKey.com >> *We value your feedback. Please leave us a Google review* >> >> >> > --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --0000000000004938cf062f22be71 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Sure thing.=C2=A0 @Diane M= ockenhaupt =C2=A0Feel free to schedule=C2=A0some time on our calendar=C2= =A0next week to discuss the current=C2=A0process and future process in grea= ter detail to ensure success=C2=A0moving forward. Thank you! = Best, Cristal On Thu, Feb 27, 202= 5 at 11:51=E2=80=AFAM Timothy Thomas < t= t@thekey.com > wrote: @Christopher Reese =C2=A0 @Cristal Munoz =C2=A0Could you please grab some time w= ith Diane to review the enclosed process change? On Thu, Feb 27, 2025 at= 11:01=E2=80=AFAM Diane Mockenhaupt < dmockenhaupt@thekey.com > wrote: Dear Tim, Would it be possible to schedule a meet= ing with Chris, Cristal and Scott/Earl to discuss the Chicago intake proces= s? As we previously discussed, it's important= for me to manage the intake to assessment flow and streamline the process.= Currently, the chat is disorganized, and items are being lost. To address = this, I propose the following: * All RIM communica= tion regardi