----==_mimepart_64e67f69ea52_2192ae430a2ab182745254 Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Shawntel,=C2=A0 Thank you for taking the time to write us an em= ail. =C2=A0We'll start working on this and follow up with you once we hav= e an update. Thank you for your time,=C2=A0 Jose Morales Bil= ling Help Desk Billing@thekey.com 866-226-1702 = = On Wed, 23 Aug at 5:15 PM , Shawntel Sousa wrote: = Hi Norma, = = I sent an email attached with you in it to billing last week. They might= be working on it and will provide you with an answer.=C2=A0 = = Billing can we please help norma with this request for Fred Asbjornhus -= we sent email email last week because Norma has been getting collection = calls but they are on PAD. She spoke with Michela and it seems we still h= ave not received an answer as to what is happening.=C2=A0 = = Your help is appreciated.=C2=A0 = = = On Wed, Aug 23, 2023 at 3:11 PM NORMA ASBJORNHUS = wrote: = = Hi Shawntel = Were you able to get an answer from the Accounts Receivable Department?=C2= =A0 There hasn=E2=80=99t been a bank withdrawal since July 11 and I haven= =E2=80=99t received an invoice crediting our account.=C2=A0 In fact I hav= en=E2=80=99t received any invoices since the message asking me to call th= em. I am wondering what is going on and I hope you may have an answer. = Norma Asbjornhus = = = -- Warm regards, Shawntel Sousa, LPN Lead Client Care Manager Home Car= e Assistance/The Key Calgary Office number: (403) 301-3777 Winnipeg Offi= ce Number: (204) 489-6000 Mobile number: (403) 305-6588 Sent from my iPh= one ----==_mimepart_64e67f69ea52_2192ae430a2ab182745254 Content-Type: text/html; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hello Shawntel,=C2=A0 Thank you for taking the time to write us an email. =C2=A0We'll star= t working on this and follow up with you once we have an update. Thank you for your time,=C2=A0 Jose Morales Billing Help Desk Billing@thekey.com 866-226-1702 On Wed, 23 Aug at 5:15 PM , Shawntel Sousa &= lt;ssousa@homecareassistance.com> wrote: Hi Norma, I sent an email attached with you in it to billing last= week. They might be working on it and will provide you with an answer.=C2= =A0 Billing can we please help norma with this request for = Fred Asbjornhus - we sent email email last week because Norma has been ge= tting collection calls but they are on PAD. She spoke with Michela and it= seems we still have not received an answer as to what is happening.=C2=A0= Your help is appreciated.=C2=A0 On Wed, Aug 23, 2023 at 3:11 PM NOR= MA ASBJORNHUS < n.asbjornhus@shaw.ca > wrote: Hi Shawntel Were you able to get an answer from the Accounts Receivable Department?=C2= =A0 There hasn=E2=80=99t been a bank withdrawal since July 11 and I haven= =E2=80=99t received an invoice crediting our account.=C2=A0 In fact I hav= en=E2=80=99t received any invoices since the message asking me to call th= em. I am wondering what is going on and I h