--0000000000000e183905dbd81c71 Content-Type: text/plain; charset="UTF-8" Makes sense. Can you provide the number of clients in clearcare for each Canada Business Unit that are part of government programs that we should not be surveying now? On Mon, Apr 4, 2022 at 2:12 PM Timothy Thomas wrote: > This is a government entity, to be honest it would be very difficult to > survey the correct person via email and they would likely not be aware of > service issues to begin with. Let me know how you would like to proceed. > > On Mon, Apr 4, 2022 at 2:06 PM Andy Feldman wrote: > >> Thank you, Tim. So for VCH, is the client the primary contact? If not, >> who would we engage to understand how things are going? >> >> On Mon, Apr 4, 2022 at 2:03 PM Timothy Thomas >> wrote: >> >>> Hi Andy, please see below as it related to Vancouver. >>> >>> ---------- Forwarded message --------- >>> From: Carolina Orosa >>> Date: Mon, Apr 4, 2022 at 1:37 PM >>> Subject: Re: Canada - missing primary contact info in ClearCare >>> To: Timothy Thomas >>> >>> >>> Hi Tim, >>> >>> The ones with numbers are Vancouver Coastal Health clients. We don't >>> have a primary contact for those because we deal directly with VCH - they >>> just send us a referral and we take it from there. We don't have any >>> interactions with the family. >>> >>> Also for facilities like EFry, our main contact is the HR person who >>> manages all the EFry facilities - she doesn't have insight into our >>> services with each individual Efry facility. >>> >>> For the rest, we will update with the primary contact. >>> >>> Thank you, >>> >>> Carolina >>> >>> On Mon, Apr 4, 2022 at 6:57 AM Timothy Thomas >>> wrote: >>> >>>> Hi all, >>>> >>>> Please see the list of clients below who do not have a primary contact >>>> in ClearCare. This is required for client surveys. If possible, please have >>>> this update before the end of day. >>>> >>>> Thank you! >>>> Tim >>>> >>>> ---------- Forwarded message --------- >>>> From: Andy Feldman >>>> Date: Sun, Apr 3, 2022 at 11:12 AM >>>> Subject: Canada - missing primary contact info in ClearCare >>>> To: Timothy Thomas , Alex Hodges >>> ahodges@thekey.com> >>>> >>>> >>>> +Alex Hodges >>>> >>>> Below is a list of Canadian clients that appear not to have a primary >>>> contact in the contact tab in ClearCare. Our client survey program sends >>>> surveys to primary contacts listed in the contacts tab in ClearCare. If >>>> there is no one designated as a primary contact, or email and phone number >>>> are missing for a primary contact, then we cannot send a survey. >>>> >>>> >>>> I bring this up now because Tad will get a missing-primary-contact rack >>>> & stack on Tuesday, and I wanted you to be aware and have the opportunity >>>> to update ClearCare prior to a new report being run on Tuesday morning. >>>> >>>> >>>> Please let me know if you have any questions for me. >>>> >>>> >>>> Warm Regards, >>>> >>>> >>>> Andy >>>> >>>> Calgary Donald Wilson >>>> Calgary Cesare Sherbo >>