--000000000000ae8c310626a77ee7 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am trying to get my arms around what is going on there without traveling to Victoria. Lutgarda has been having serious health issues for the last year+ so has not been overly focused on the business. There has been no growth but the current clients seemed to be covered appropriately until recently. Over the last week, I have been unable to reach her, the phone number for her cell, the office and the recorded line on her website are all forwarding to her cell and there is a generic voicemail with no company identifier. It is my hope we can convince her to officially close the office and hand off the clients for the sake of the clients and the caregivers. I will keep you posted. I appreciate your insight. In terms of your questions, the question about our intention to focus and grow that market is out of my hands. My first instinct is that we would most likely want to service the current clients to our standards until they all atrit. On Mon, Nov 11, 2024 at 10:26=E2=80=AFAM Sharon Speirs = wrote: > One last thought > > Will it be a challenging closure with the owner as my concern would be > that the caregivers are loyal to her etc etc and we could lose them putti= ng > all those clients in jeopardy of no care. I am sure there are safeguards > around that but she has in the past been difficult to work with. > Sharon > > Sharon, Speirs > > General Manager > > Vancouver, BC > > Office: 778.279.3634 > > sspeirs@thekey.com > > TheKey.ca > > [image: TheKey] > > > > > > > > On Mon, Nov 11, 2024 at 10:03=E2=80=AFAM Michele Boehmer > wrote: > >> Hi Sharon >> >> Our Victoria BC office is struggling and we are looking at possibly >> closing that site. If we do, do you feel we can service the existing >> clients from Vancouver? They have 15 clients with 18 caregivers at abou= t a >> 48% pay/bill margin. Revenue is about $100K monthly CAD. >> >> I welcome your thoughts. >> >> Thanks >> Michele >> >> -- >> Michele Boehmer >> Head of Franchise >> * Please note my email has changed: * >> mboehmer@thekey.com >> 909-325-0440 >> TheKey.com >> [image: TheKey] >> > --000000000000ae8c310626a77ee7 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable I am trying to get my arms around=C2=A0what is going on th= ere without=C2=A0traveling to Victoria.=C2=A0 Lutgarda has been having seri= ous=C2=A0health issues for the last year+=C2=A0so has not been overly=C2=A0= focused on the business.=C2=A0 There has been no growth but the current cli= ents=C2=A0seemed to be covered appropriately=C2=A0until recently. Over the = last week, I have=C2=A0been unable=C2=A0to reach her, the phone number for = her cell, the office=C2=A0and the recorded=C2=A0line on her website are all= forwarding to her cell and there is a generic voicemail with no company id= entifier. It is my hope we can convince her to officially close the office = and hand of