--000000000000300160061bf8bd4b Content-Type: multipart/alternative; boundary="00000000000030015e061bf8bd4a" --00000000000030015e061bf8bd4a Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Thanks Kristy, very much appreciated. Have a great weekend! Best regards, Timon Page General Manager, Ontario *Please note my email address has changed:* timon.page@thekey.com Mobile: (437) 223-0841 TheKey.com On Fri, Jun 28, 2024 at 3:55=E2=80=AFPM wrote: > Hi Tim and Timon, > > > > Circling back here to confirm this has been addressed and updated invoice= s > sent to Region of Waterloo on a separate email chain. Let me know if you > have any questions. > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: TheKey] > > > > *From:* kristy.poyner@thekey.com > *Sent:* Monday, June 24, 2024 10:44 AM > *To:* 'Timothy Thomas' ; 'Stephanie Fuston' stephanie.fuston@thekey.com> > *Cc:* 'Michelle Hudgins' ; 'TheKey Billing' = billing@thekey.com>; 'Timon Page' > *Subject:* RE: May & April Invoice > > > > Hi Tim and Timon, > > > > Regarding Tim=E2=80=99s question on the PO# (snip 1 below), the PO# is th= e PO > number provided from The Region of Waterloo. Per the contract, this PO is > required to be included in our billing documentation. My understanding of > section 10 (a) of the Region of Waterloo contract is that payments will b= e > made against the Purchase Order provided by Region of Waterloo (snip 2 > below). As previously discussed, the provided documentation is a manual > process that does not tie to our billing system or a single invoice, as w= e > cannot accommodate consolidated invoices at this time. > > > > If it=E2=80=99s agreeable with you both, I=E2=80=99d like to reach out to= the customer > directly to clarify the reason documents are being rejected for not > including an invoice number (snip 3 below). The Region of Waterloo contra= ct > indicates payments will be made against the purchase order number provide= d > by the Region of Waterloo and does not outline a requirement for an > individual invoice number. > > > > #1 > > #2 > > > > #3 > > > > Thank you, > > *Kristy Poyner* > > Billing Manager > > Kristy.Poyner@thekey.com > > [image: TheKey] > > > > *From:* Timothy Thomas > *Sent:* Friday, June 21, 2024 4:31 PM > *To:* Stephanie Fuston > *Cc:* Michelle Hudgins ; Kristy Poyner kristy.poyner@thekey.com>; TheKey Billing ; Timon > Page > *Subject:* Re: May & April Invoice > > > > Hi Stephanie. > > > > Has this been resolved yet? I'm off on PTO next week so please > coordinate with the GM @Timon Page should you > need anything. > > > > Thanks! > > > > On Wed, Jun 19, 2024 at 1:15=E2=80=AFPM Stephanie Fuston stephanie.fuston@thekey.com> wrote: > > Hello Tim, > > > > I will correct the holiday time. > > > > I understand your question about the invoice number on the summary page. = I > am connecting with Kristy and the AR department to determine options for > this request. > > >