--000000000000e6c29505f434bab0 Content-Type: text/plain; charset="UTF-8" Yes. Sounds good. On Wed, Feb 8, 2023 at 10:46 AM Timothy Thomas wrote: > Hi Steve, can we chat about this as well on our call tomorrow? > > ---------- Forwarded message --------- > From: Cheryl Cartwright > Date: Wed, Feb 8, 2023 at 11:57 AM > Subject: Fwd: Virginia Gillespie Client dispute > To: Timothy Thomas > > > > > ---------- Forwarded message --------- > From: Virginia > Date: Wed, Feb 8, 2023 at 11:00 AM > Subject: Virginia Gillespie Client dispute > To: Cheryl Cartwright > Cc: Cathy Gerth , tthomas@thekey.com tthomas@thekey.com>, lsarafan@thekey.com , > nkani@thekey.com , erica@thekey.com > > > February 8, 2023 > > > > Cheryl Cartwright > > Client Success Manager, > > Home Care Assistance > > 70 Richmond Street, Suite 202 > > > > > Toronto, Ontario > > > > > M5C 1N8 > > > 647 905-8114 > > > > Re: Client dispute with Homecare Assistance in White Rock, BC from > 22/10/24 to 23/01/15 > > > > I hired Homecare Assistance just prior to my hip replacement surgery on > October 19, 2022. I was in a tremendous amount of pain and very limited > mobility. > > Today the concern in question is the failure of your fiduciary duty to > inform, review and provide alternatives during my recovery as my needs > changed. > > This duty of care suggested in your marketing material is to act and make > changes on my behalf. It is not the go ahead to exploit my weakness. > > I did not any invoices about amounts that were accruing and being taken > out of my credit union account until on December 27, 2022 when I viewed my > credit union statement. > > > > Shocked, I contacted Cathy Gerth immediately and said I wanted hard copies > to review as I had no printing capability and that I wanted to stop the > process until things were clarified. I also asked to speak with a corporate > manager. > > There was never a discussion of my budget cap or any regular scheduled > reviews or guidance of my financial circumstances which could have occurred > in regular intervals during recovery. You never discussed the alternative > of live-in assistance which is $390 per day compared to $900 per 24-hour > day plus taxes. > > > > 1) 4 invoices October 24- November 29, 2022 > > $25,648 > > 2) 4 invoices November 21-December 18, 2022 $25,756 > > 3) 4 invoices December 19, 2022-January 15,2023 $6144 Note: during this > time frame $2000 had been deducted on the invoice dated 01-02-23 without my > knowledge from confusion with scheduling caregivers. > > > > Important dates: by November 4th I had visited my surgeon for post-op > meeting, spoken with my family doctor and had my first physio appointment > at the clinic and was accompanied by one of your caregivers. Those notes > should be in your client notebook and mark the time to review budget and > scheduling options. > > The fees at that significant stage Nov. 4th amounted to $14,400. > > > > The total amount is $57,548. I am disputing the difference in the amou