Please take a look at ticket #815452 raised by 158030 Fred and Joyce Howlett & 158175 Fred and Joyce Howlett- SDC (mike@melero.ca). Hi Tim, Can you please process the refund below? Client Name: Fred and Joyce Howlett-SDC NetSuite ID: 158175 Location: Waterloo Versapay Transaction Number: 7W1N8MZ2TL5D Payment Date: 5/17/24 Refund Amount: $1,340.76 to TD Canada Trust 2123 E-transfer email address: fghowlett@gmail.com E-Transfer Phone number: Security Question if needed: Who receives service ? Security Answer if Needed: Joyce Reason for refund: Unapplied payment on account stemming from duplicate payment.
On
Tue, 11 Jun at 2:37 PM
, 158030 Fred and Joyce Howlett & 158175 Fred and Joyce Howlett- SDC <mike@melero.ca> wrote:
Thanks Marc, I will watch for the TD correction etransfer.
As for the remaining payment - $2,055.04, please process that through the Meridian Account.
Regards,
Mike Nero
Business Consultant
Melero Consulting
Tel: 519-831-8063
On Tue, Jun 11, 2024 at 1:28 PM Marc Atkinson <billing@thekey.com> wrote:
Hi Mike,
We can confirm that you accepted our E-transfer for the $2,021.48 to the Meridian account. The Orofresh deposit was us. Thank you for accepting the E-transfer. That has been completed.
We apologize for the invoice delivery. Notifications through VP were turned off for both accounts, which was an error. I turned notifications through VP back on, so you will receive the weekly invoice correspondence moving forward.
Please find the attached. I reviewed both accounts and the payment that would need to be made to us after we do the TD refund for $1,340.76. I added in a tab for the recon I did. Please review that and confirm that this is accurate. After we initiate the TD refund and apply the remaining unapplied funds, we will need to process a payment of just $2,055.04 to bring the account completely up to date and reconciled through all of May's dates of service.
Thank you.
Regards,
Marc Atkinson
Billing Help Desk
866-226-1702
billing@thekey.com
8:00AM-5:00PM EST Monday-Friday
On
Tue, 11 Jun at 10:20 AM
, 158030 Fred and Joyce Howlett & 158175 Fred and Joyce Howlett- SDC <mike@melero.ca> wrote:
Hi Marc, is there a reason I was not receiving the invoices ?
Also, do your etransfers come from Orofresh Enterprises - got one for the amount of the Meridian reimbursement but did not recognize the name.
Please confirm.
Regards,
Mike Nero
Business Consultant
Melero Consulting
Tel: 519-831-8063
On Mon, Jun 10, 2024 at 1:24 PM Marc Atkinson <paymentapplication@thekey.com> wrote:
Hi Mike,
As discussed, please find the May 2024 invoices. I wasn't sure if you need the invoices billed in May or for all May's dates of service. This is everything you need.
I am pushing to get the Meridian refund done today and will keep you posted on that. Please keep us informed on what you need us to do for the TD refund.
Thank you.
Regards,
Marc Atkinson
Billing Help Desk
866-226-1702
billing@thekey.com
8:00AM-5:00PM EST Monday-Friday