Re: Caregiver Complaint Outreach

From
Stephanie Johnsen <stephanie.johnsen@thekey.com>
To
Matt Vijayan <mvijayan@thekey.com>
CC
Zareena Ali <zali@homecareassistance.com>, Timothy Thomas <tt@thekey.com>
Date
2022-09-19 17:35:43
Folder
INBOX
--000000000000c2644605e9110221 Content-Type: text/plain; charset="UTF-8" Likewise, much appreciation! Stephanie Johnsen Home Care Liaison *Please note my email has changed:* stephanie.johnsen@TheKey.com (503) 936-7948 (503) 641-4042 TheKey.com [image: TheKey] On Mon, Sep 19, 2022 at 11:51 AM Matt Vijayan wrote: > Thank you Stephanie. I appreciate you reaching out to us. > > I have copied Tim Thomas, Head of Canada for corporate offices and Zareen > Ali, Owner of Home Care Assistance of Edmonton (franchise) on this matter. > > Best regards, > > Matt > > Matt Vijayan > Director of Sales, Canada > *Please note my email has changed:* > mvijayan@TheKey.com > (905) 592-0085 > TheKey.com > [image: TheKey] > > > On Mon, Sep 19, 2022 at 2:24 PM Stephanie Johnsen stephanie.johnsen@thekey.com> wrote: > >> Hi Matt! >> I was wondering if you were familiar with the name Shereen Prasad. I have >> a FB page for TheKey- and received an email this morning from this past >> caregiver- who shares that she was "wrongfully terminated by the company" >> and would like to reach out and escalate the complaint to corporate. She >> mentioned that the complaint is based out of Edmonton. >> >> Do you have a contact with HR that I should refer her to or have any >> other suggestions. I'm not sure how she found me or why she chose me to >> reach out to. I told her I would get her a good call number to voice her >> complaint but am not sure who her direct supervisor was. >> >> Any help is appreciated! >> >> Kind regards, >> Stephanie Johnsen >> Home Care Liaison >> *Please note my email has changed:* >> stephanie.johnsen@TheKey.com >> (503) 936-7948 >> (503) 641-4042 >> TheKey.com >> [image: TheKey] >> > --000000000000c2644605e9110221 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Likewise, much=C2=A0appreciation! = = Stephanie Johnsen Home Care Li= aison Please note my email has changed: = stephanie.johnsen@TheKey.com (503) 936-7948 (503) 641-4042 TheKey.com On Mon, Sep 19, 2022 at 11:51 AM Matt Vijayan &lt; mvijayan@thekey.com &gt; wrote: Thank you Stephanie. I a= ppreciate you reaching out to

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