--000000000000e6820306020a163f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Let me look into this situation and get back to you. Thank you, Maria Cobb *Sr. Manager, Benefits* maria.cobb@thekey.com TheKey.com [image: TheKey] On Thu, Aug 3, 2023 at 12:38=E2=80=AFPM Timothy Thomas wrot= e: > Hi Maria, > > I hope you're doing well. I've send this message in the the HR Service > center but have not had a response for some time. > > We have an employee Ana Novack who would like to be removed from the > Canadian benefits plan as her spouse has better coverage. I believe she i= s > still required to take our life insurance option. > > Can you assist me with this? > Thanks > > ---------- Forwarded message --------- > From: Timothy Thomas > Date: Mon, Jul 31, 2023 at 5:05=E2=80=AFPM > Subject: Fwd: Fwd: Assistance with RBC insurance > To: TheKey Onboarding > > > Hi. Was this dealt with? > > ---------- Forwarded message --------- > From: HR Service Center Support > Date: Mon, Jul 17, 2023 at 10:18 AM > Subject: Re: Fwd: Assistance with RBC insurance > To: > > > Hi Timothy, > > Thank you for contacting the Human Resources Service Center. > > We are escalating your inquiry to our benefits team for additional > assistance. > > If there is anything else you need help with, reply to this email or call > us at the phone number shown below. We are happy to help. > > > Thank you, > Your Human Resources Service Center > 1.888.874.8088 > You can follow the progress of your inquiry by clicking this link: > https://thekey.freshservice.com/helpdesk/tickets/61419 > > > > On Mon, Jul 17 8:48 AM , Timothy wrote: > Good morning, > > The following employee would like to be removed from our Canadian benefit= s > plan with RBC. Can you assist? > > ---------- Forwarded message --------- > From: *Anamarija Novak* > Date: Fri, Jul 14, 2023 at 4:42=E2=80=AFPM > Subject: Assistance with RBC insurance > To: Timothy Thomas > Cc: Joey Taylor > > > Hi Timothy, > > Are you able to assist me with the RBS insurance? I don't know who would > be the contact person responsible to handle the RBC insurance as I would > like to cancel the medical/dental if possible. I already have an > alternative insurance plan with excellent coverage through my husband. > > I tried to resolve this matter independently by contacting RBC customer > support. Unfortunately, they advised me that the cancellation request mus= t > come from the designated administrator. > > I am attaching my RBC insurance card. > > Thank you, and have a nice weekend! > > -- > *Anamarija Novak, **MSc * > Care Solutions Manager > The Key > > > > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > [#INC-61419]:424188:fs > -- > Tim Thomas > Head of Canada Division > *Please note my email has changed:* > tt@TheKey.com > (514) 591-9387 > TheKey.ca > [image: TheKey] > > > -- > Tim Thomas > Head o