----==_mimepart_685d969e511cf_1db3fd3efde45b0169589cf Content-Type: text/plain; charset=UTF-8 Content-Transfer-Encoding: quoted-printable Hi Malin, We still have not received check 1115. I actually just = received a phone call from Janine Edwards. I confirmed with her that we h= ave yet to receive this check and also advised her that we ended up proce= ssing payment for the first invoice in the amount of $2,352.00 from her c= hecking account in VP. She is ok with this. She looked through her on= line banking and confirmed that check 1115 has not been cashed. I advised= her that we're going to hold off on processing payment for the second an= d final invoice for $1,176.00 through Monday. If we do not have check 111= 5 posted by Tuesday, she is going to place a stop payment on it and we wi= ll process payment in VP from her checking account. We will keep you = posted as to what occurs with the payments. Thank you! Regards, = Marc Atkinson Senior Client Account Specialist Billing Help Desk 86= 6-226-1702 billing@thekey.com = = On Thu, 26 Jun at 10:23 AM , Malin Maleegrai wrote: = Good Morning Marc,=C2=A0 = = I sent the check along with a letter via USPS to the billing department = on June 12th.=C2=A0 Please see attached.=C2=A0=C2=A0 = = Thank you,=C2=A0 Malin=C2=A0 = = = Malin Maleegrai, LCSW Client Success Manager=C2=A0 malin.maleegrai@theke= y.com = 847-853-7777 = = = = = = = = = On Tue, Jun 24, 2025 at 9:33=E2=80=AFAM Marc Atkinson wrote: = = = = = Hi Malin, = = We have yet to receive the client's check # 1115. May you please confirm= when this was mailed out to us? = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com = = = = On Fri, 13 Jun at 1:30 PM , Marc Atkinson wrote:= = = Hi Malin, = = My apologies. After further review, we can confirm that we already have = the client's ACH account ending in 8598 added into VP and set for autopay= . = = Please advise on service past 6/16 so we can determine the correct cours= e of action to take with the payment method. = = Thank you! = = Regards, = = Marc Atkinson = Senior Client Account Specialist = Billing Help Desk = 866-226-1702 = billing@thekey.com = = = = = On Fri, 13 Jun at 1:26 PM , Marc Atkinson wrote:= = = Hi Malin,=C2=A0 = = Thank you for your email and for letting us know of this. I will see thi= s through receipt of the client's check and work with our Payment Applica= tions team to have the check applied to the invoices for service from 6/1= 2-6/16. = = Is the client going to be receiving further care after 6/16? If so, and = if the client desires to continue to pay via paper check, we are going to= need approval from both Tim and Laszlo Kovacs. However, we would prefer = to have the client follow our payment standards and add a payment method = into VP for autopay, if this will be the case, as to avoid continuing pap= er check payments. = = Please advise on service past 6/16. = = Thank you! = = Regards, = =