This is a multipart message in MIME format. ------=_NextPart_000_0145_01D98DAD.BBA93EF0 Content-Type: multipart/alternative; boundary="----=_NextPart_001_0146_01D98DAD.BBA93EF0" ------=_NextPart_001_0146_01D98DAD.BBA93EF0 Content-Type: text/plain; charset="utf-8" Content-Transfer-Encoding: quoted-printable Hi Chuck I followed the link that was sent to me and got the pasted screen shot = only, No clue what happened Jan-Mar 2023. We have been trying to sort this out for two months, we need to get = things resolved since the switch to Blue Cross Jan 1, 2023. Like I said this morning, there were problems with the invoices through = this period and we need to have them sorted. Regards, Bill =20 From: Chuck Terlesky =20 Sent: Thursday, April 27, 2023 10:40 AM To: billpicken@shaw.ca Subject: Re: Client Directed =20 Hi Bill =20 I spoke with Ali this morning, and It looks like they will issue you a = credit back to your credit card as they had taken the funds prematurely. = This will allow for an actual number of what is owed for the end of = April after the BlueCross funds have been applied. =20 Thanks for your patience with this as a new employee, the new billing = system has been challenging. We set it right, and it will be more = transparent with the upcoming monthly invoice. =20 Regards, Chuck =20 On Wed, Apr 26, 2023 at 3:40=E2=80=AFPM Chuck Terlesky = > wrote: Hi Bill, =20 Ali, who is taking over billing, was away last Thursday and Friday - we = had a meeting about you today. He said he would have everything = reconciled for your account by tomorrow after submitting all BlueCross = paments. After his reconciliation, they will have an actual number of = what is owed. You then will be issued a refund or credit after he gets = the final standing. Starting May 1st, you will be moved to monthly = billing to avoid any issues with billing moving forward. =20 I hope to have more answers for you soon. =20 Regards, Chuck =20 On Wed, Apr 26, 2023 at 2:04=E2=80=AFPM > wrote: Hi Chuck I have not heard back from you about our concerns with the Client = Directed Homecare program billing for 2023. When we spoke last Wednesday, you had indicated it should be all cleared = up by Friday or Monday. Before you process any more charges on the credit cards, I would like to = have this resolved. Please update me as soon as you can. Regards, Bill Picken 403 605 7557 =20 --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca =20 =20 =20 --=20 Chuck Terlesky B.A., CCPE General Manager/Regional Caregiver Ambassador for Canada 403-301-3777 TheKey.ca =20 =20 =20 ------=_NextPart_001_0146_01D98DAD.BBA93EF0 Content-Type: text/html; charset="utf-8" Content-Transfer-Encoding: quoted-printable v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);}