--00000000000057c8fa06141cb19c Content-Type: multipart/alternative; boundary="00000000000057c8e106141cb19b" --00000000000057c8e106141cb19b Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable It was months ago. I=E2=80=99m not sure. It=E2=80=99s your call. On Wed, Mar 20, 2024 at 4:34=E2=80=AFPM Timothy Thomas wrot= e: > Ok, should we approach this caregiver for a reimbursement or leave it be? > > On Wed, Mar 20, 2024 at 3:32=E2=80=AFPM Cheryl Cartwright > wrote: > >> I=E2=80=99m not sure it did Tim. It doesn=E2=80=99t make sense unless it= was manually >> changed. >> >> On Wed, Mar 20, 2024 at 4:26=E2=80=AFPM Timothy Thomas w= rote: >> >>> Agreed. The question is why did Clearcare flag this as OT automatically= ? >>> >>> On Wed, Mar 20, 2024 at 3:19=E2=80=AFPM Cheryl Cartwright >> ccartwright@thekey.com> wrote: >>> >>>> I understand what you see Irin. >>>> >>>> In the future we need to be following the protocol though that if we >>>> see km's we flag before paying and same with OT. >>>> Clear Care has OT rules calculated for us in Toronto but in Oakville >>>> and Waterloo these are manipulated manually and our team is not respon= sible >>>> for that. >>>> >>>> This is a fairly costly mistake so flagging OT is vital. We can't see >>>> this from our end as it appears in the shifts to be all regular pay. >>>> >>>> Cheryl >>>> >>>> On Wed, Mar 20, 2024 at 3:40=E2=80=AFPM Irin Eva = wrote: >>>> >>>>> Hi Cheryl, >>>>> >>>>> Pls see below what we can see in Clear Care: >>>>> >>>>> [image: image.png] >>>>> >>>>> Thanks, >>>>> Irin >>>>> >>>>> On Wed, Mar 20, 2024 at 2:31=E2=80=AFPM Cheryl Cartwright >>>> ccartwright@thekey.com> wrote: >>>>> >>>>>> Booking audits are done by us and we can't just move caregivers to >>>>>> OT. This caregiver has an entire week that was paid in OT for no rea= son. >>>>>> >>>>>> We don't just pay km's and OT without flagging it first and verifyin= g >>>>>> it. We are very strict about OT and all our clients pay it. Somethin= g isn't >>>>>> right her but she was not put in as OT, I can even see that in clear= care. >>>>>> She is marked as just regular pay in each shift with the exception o= f Jan >>>>>> 1. >>>>>> >>>>>> >>>>>> >>>>>> On Wed, Mar 20, 2024 at 3:26=E2=80=AFPM Irin Eva wrote: >>>>>> >>>>>>> Hi Timothy, >>>>>>> >>>>>>> We paid employee's what shows in the Clear Care reports. We don't >>>>>>> not verify individuals one by one. >>>>>>> >>>>>>> We balance CC totals and Ceridian totals and code it based on what >>>>>>> CC shows. >>>>>>> >>>>>>> I think this verifies who did the booking audit . >>>>>>> >>>>>>> Thanks, >>>>>>> Irin >>>>>>> >>>>>>> On Wed, Mar 20, 2024 at 2:22=E2=80=AFPM Timothy Thomas >>>>>>> wrote: >>>>>>> >>>>>>>> Irin do you believe this is an error as well? >>>>>>>> >>>>>>>> If so, how are we sure there aren't others? >>>>>>>> >>>>>>>> On Wed, Mar 20, 2024 at 2:11=E2=80=AFPM Cheryl Cartwright >>>>>>> ccartwright@thekey.com> wrote: >>>>>>>> >>>>>>>>> Tim, how do you w