--000000000000fe571805d30a7d95 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, I am looping in Lydia, our ClearCare Rep to look into this issue and escalate if needed. Thanks, On Mon, Dec 13, 2021 at 10:55 AM Timothy Thomas wrote: > Hi Gabriel, > > We've been dealing with a serious Clearcare SMS outage since Friday. We > are not getting caregiver responses via SMS. > > I've opened a case but things don't seem to be moving very quickly. Is > there anything you can do to help escalate this? > > Thanks, > Tim > > -- > Timothy Thomas > Regional Operations Manager / *Directeur des op=C3=A9rations r=C3=A9giona= les* > Home Care Assistance of Montreal > Office: 514-907-5065 > Fax: 514-221-4265 > 4464 Ste Catherine West > Westmount, QC, H3Z1R7 > HomeCareAssistanceMontreal.ca > --- > Read Our Testimonials > > We Are Hiring! > > > > > Champions of Longevity > --=20 Gabriel La Head of IT Operations Home Care Assistance Direct: 650-257-2395 www.homecareassistance.com --- Read Our Testimonials Join Our Newsletter We Are Hiring! Champions of Aging Well --000000000000fe571805d30a7d95 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 I am looping in Lydia, our ClearCare Rep to look into thi= s issue and escalate if needed.=C2=A0 Thanks,=C2= =A0 On Mon, Dec 13, 2021 at 10:55 AM Timothy Thomas < tt@homecareassistance.com >= wrote: Hi Gabriel, We've been dealing with a serio= us Clearcare SMS outage since Friday. We are not getting caregiver response= s via SMS.=C2=A0 I've opened a case but things= don't seem to be moving very quickly. Is there anything you can do to = help escalate this?=C2=A0 Thanks, Tim -- Timothy Thomas Regio= nal Operations Manager /=C2=A0 Directeur des op=C3=A9rations = r=C3=A9gionales Home Care Assistance o= f Montreal Office= : 514-907-5065 <span style=3D"font-family:"Neue Helvetica W01","Helvetica = Neue",Helvetica,Arial,sans-serif;font-size:13px