I'll set up time for us to talk to Salesforce team. Thanks!
On Thu, Mar 2, 2023 at 12:13 PM Timothy Thomas <tt@thekey.com> wrote:
> Fair enough. Remind me who I should connect with for this Salesforce
> Support?
>
> On Thu, Mar 2, 2023 at 11:30 AM Phil Chanda <phil.chanda@thekey.com>
> wrote:
>
>> Hi Timothy,
>>
>> The postal codes are used for us to also route leads (for web leads on
>> TheKey.com, Frax and eventually TheKey.ca) ... If a lead comes in and it's
>> not tied to a Salesforce office, it is going to show as not in service for
>> those two areas (Halifax and Mississauga)
>>
>> Thanks,
>> Phil
>>
>> On Thu, Mar 2, 2023 at 7:24 AM Timothy Thomas <tt@thekey.com> wrote:
>>
>>> Hi Phil,
>>>
>>> Given the slimmed down version of the website / lack of contact forms, i
>>> didn't think this was necessary for the upcoming rebrand deadline. Am i
>>> wrong?
>>>
>>> Unfortunately I havent done anything at this stage.
>>> Tim
>>>
>>> On Wed, Mar 1, 2023 at 10:18 PM Phil Chanda <phil.chanda@thekey.com>
>>> wrote:
>>>
>>>> Hi Tim,
>>>>
>>>> Can you please give me a status on where you are with creating Halifax
>>>> and Mississauga Salesforce offices?
>>>>
>>>> Thanks,
>>>> Phil
>>>>
>>>>
>>>>
>>>> On Thu, Feb 16, 2023 at 1:42 PM Phil Chanda <phil.chanda@thekey.com>
>>>> wrote:
>>>>
>>>>> For Halifax and Mississauga, you can use the default phone numbers
>>>>> that we have listed on their respective websites:
>>>>> https://www.homecareassistancemississauga.ca/
>>>>> https://homecareassistancehalifax.ca/
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Feb 16, 2023 at 1:14 PM Timothy Thomas <tt@thekey.com> wrote:
>>>>>
>>>>>> We don't have physical offices in those markets, nor dedicated phone
>>>>>> numbers. How would you like us to treat that?
>>>>>>
>>>>>> On Thu, Feb 16, 2023 at 12:59 PM Phil Chanda <phil.chanda@thekey.com>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Tim,
>>>>>>>
>>>>>>> Can you also add Halifax and Mississauga to your spreadsheet for
>>>>>>> url, address, phone number and service areas etc?
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Phil
>>>>>>>
>>>>>>> On Thu, Feb 16, 2023 at 12:33 PM Phil Chanda <phil.chanda@thekey.com>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Tim,
>>>>>>>>
>>>>>>>> Could you please check the naming for your service areas? The Dev
>>>>>>>> Team is going to be copying and pasting what you have written.
>>>>>>>>
>>>>>>>> For Vancouver, you have a service area listed as "West Van" and
>>>>>>>> "North Van". They will be putting the exact copy that is listed. We do
>>>>>>>> not suggest using shortened nicknames like "West Van" and "North
>>>>>>>> Van" because it will impact your SEO. West Van only has 590 searches in
>>>>>>>> Canada vs West Vancouver has 14.8K monthly searches in Canada.
>>>>>>>>
>>>>>>>>
>>>>>>>> https://docs.google.com/spreadsheets/d/1bEOw4avpumB2P40bdK58pPG9yckf7mmBAnDkzEs8IWA/edit#gidG9733283
>>>>>>>>
>>>>>>>> Alexa, each location page will need to be a separate ticket. Once
>>>>>>>> the service areas are complete, I'll put this into the queue myself for
>>>>>>>> Fresh Desk to make it easier and then we'll send it over to you and Tim to
>>>>>>>> QA for content.
>>>>>>>>
>>>>>>>> Thanks,
>>>>>>>> Phil
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Feb 16, 2023 at 11:45 AM Alexa Graziani <
>>>>>>>> agraziani@thekey.com> wrote:
>>>>>>>>
>>>>>>>>> Thanks, Tim. Given that we can push it until after the branding
>>>>>>>>> bridge launch if needed, that works totally fine.
>>>>>>>>>
>>>>>>>>> Phil, let me know if you need the addresses, phone numbers, and
>>>>>>>>> microsite URLs input into a specific document for the dev team.
>>>>>>>>>
>>>>>>>>> Sincerely,
>>>>>>>>>
>>>>>>>>> On Thu, Feb 16, 2023 at 7:11 AM Timothy Thomas <tt@thekey.com>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Alexa,
>>>>>>>>>>
>>>>>>>>>> I've gone over the microsites and the only changes needed are on
>>>>>>>>>> the team pages. We're working on gathering brief bio's for each team member
>>>>>>>>>> and headshots. This will take another week or so. It's not crucial to the
>>>>>>>>>> launch and I don't want the delay to hold back any other steps. I will
>>>>>>>>>> submit the changes to IT as soon as I can.
>>>>>>>>>>
>>>>>>>>>> In the meantime here's where you can find the url, address, phone
>>>>>>>>>> number and service areas etc -
>>>>>>>>>> https://docs.google.com/spreadsheets/d/1bEOw4avpumB2P40bdK58pPG9yckf7mmBAnDkzEs8IWA/edit#gidG9733283
>>>>>>>>>>
>>>>>>>>>> Let me what you think,
>>>>>>>>>> Thanks
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> Tim Thomas
>>>>>>>>>> Head of Canada Division
>>>>>>>>>> *Please note my email has changed:*
>>>>>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>>>>>> (514) 591-9387
>>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Alexa Graziani
>>>>>>>>> Senior Marketing Manager - Consumer Growth
>>>>>>>>> * Please note my email has changed: *
>>>>>>>>> agraziani@thekey.com
>>>>>>>>> <https://brand.thekey.com/esg/agraziani@thekey.com>
>>>>>>>>> (650) 416-1538 Ext. 181538
>>>>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>>>>> [image: TheKey] <https://homecareassistance.com/>
>>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>> Tim Thomas
>>>>>> Head of Canada Division
>>>>>> *Please note my email has changed:*
>>>>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>>>>> (514) 591-9387
>>>>>> TheKey.com <https://www.thekey.com/>
>>>>>> [image: TheKey] <https://www.thekey.com/>
>>>>>>
>>>>> --
>>> Tim Thomas
>>> Head of Canada Division
>>> *Please note my email has changed:*
>>> tt@TheKey.com <Tim.Thomas@TheKey.com>
>>> (514) 591-9387
>>> TheKey.com <https://www.thekey.com/>
>>> [image: TheKey] <https://www.thekey.com/>
>>>
>>
>
> --
> Tim Thomas
> Head of Canada Division
> *Please note my email has changed:*
> tt@TheKey.com <Tim.Thomas@TheKey.com>
> (514) 591-9387
> TheKey.com <https://www.thekey.com/>
> [image: TheKey] <https://www.thekey.com/>
>