--00000000000056f0650629176c7a Content-Type: multipart/alternative; boundary="00000000000056f0640629176c79" --00000000000056f0640629176c79 Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Aretha has actually improved quite a bit. Even in just looking at her overall lead to SOC. For reference, she was originally sitting at 5% and has jumped to 16%. Feedback on Milwaukee - Sounds like leads are getting stuck at the assessment completed stage and the client isn't starting care after assessment with Client Success. As for Gayle, she is currently at our bottom 4. Gayle is aware of this. Previously her concerns were with Chicago being strict about what they were willing to take on. However, she knows the expectation is for her scheduled and completed assessments to improve in the coming weeks now that she is assisting other locations. [image: image.png] On Thu, Dec 12, 2024 at 12:41=E2=80=AFPM Timothy Thomas wro= te: > Hi Cristal, > > I see the metrics aren't stellar for either Aretha no Gayle in the > midwest. Do you have any feedback to share on their performance or perhap= s > ways in which we can partner to improve? > > Thanks! > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --=20 Sincerely, Cristal Munoz *Inside Sales Manager* Please note my email has changed: cmunoz@thekey.com TheKey.com --00000000000056f0640629176c79 Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim,=C2=A0 = Aretha has actually improved quite=C2=A0a bit. Even in just looking at her = overall lead to SOC. For reference, she was originally=C2=A0sitting at 5% a= nd has jumped to 16%.=C2=A0 Feedback on Milwaukee - Sounds like l= eads are getting stuck at the assessment completed stage and the client=C2= =A0isn't starting care after assessment with Client Success.=C2=A0 As for Gayle, she is currently at our bottom 4. Gayle = is aware of this. Previously her concerns were with Chicago being strict ab= out what they were willing to take on. However, she knows the expectation i= s for her scheduled and completed assessments to=C2=A0improve=C2=A0in the c= oming weeks now that she is assisting other=C2=A0locations.=C2=A0 On Thu, Dec 12, 2024 at 12:41=E2=80=AFPM Timothy Thomas < tt@thekey.com > wrote: = Hi Cristal, I see the metri= cs aren't stellar for either Aretha no Gayle in the midwest. Do you hav= e any feedback to share on their performance=C2=A0or perhaps ways in which = we can partner to improve? Thanks! -- Tim Thomas = Head of Midwest &am= p; Canada Divisions |=C2=A0 TheKey Mobile: 514.591.9387 <