--000000000000223fec05e104301d Content-Type: multipart/alternative; boundary="000000000000223fea05e104301b" --000000000000223fea05e104301b Content-Type: text/plain; charset="UTF-8" Good morning, Yes, we did @Timothy Thomas (attached). The brochures say Mavencare, a division of HCA, so that's what I've been saying, but Welcome to Home Care Assistance and formerly Mavencare probably is better. @Cheryl Cartwright I'm booked today with back to back interviews, but am available today at 10:30am, 11:30am and then anytime after 5pm if that works for you? Best, Taneshia On Thu, Jun 9, 2022 at 9:46 AM Timothy Thomas wrote: > Good morning, > > If you could please get together today and agree on the dates isabelle > requested. > > As for the recording, I'm leaning towards Welcome to Home Care Assistance > and formerly Mavencare. @Taneshia Persaud did > we ever inform your clients of the merger? If not we should draft a > communication to inform them. > > Thanks > Tim > > On Thu, Jun 9, 2022 at 9:44 AM Timothy Thomas wrote: > >> Thanks Isabelle, I'll connect with Cheryl and Taneshia today and iron out >> the dates and details. Stay tuned. >> >> On Wed, Jun 8, 2022 at 6:41 PM Isabelle La wrote: >> >>> Additionally, please confirm how you'd like the recording to read with >>> the company name - do you need it to include any language on "formerly >>> Mavencare". Please provide how you'd like the script to be recorded within >>> the blank on how you'd like to refer to your office and I can get this >>> recording finished up for the team: "Thank you for calling _______________" >>> >>> Ex. Should it be "Home Care Assistance" generically or "Home Care >>> Assistance of Toronto" or "Home Care Assistance, formerly Mavencare of >>> Toronto", or "Home Care Assistance & Mavencare of Toronto" etc..... >>> >>> On Wed, Jun 8, 2022 at 12:35 PM Isabelle La wrote: >>> >>>> No problem - sorry I couldn't be of more help. >>>> >>>> In other news, I should have your recordings completed today and ready >>>> to go live pretty soon. We should all connect on a timeline that is >>>> comfortable for you. Please let me know what dates/times you want the >>>> following done if you feel they need to be done (ex. if you don't feel like >>>> an online training is needed, we can skip it to expedite the process): >>>> >>>> - Please let me know when you'd like me to send out 8x8 invitations so >>>> your users can activate their account and download the 8x8 Work App on >>>> their device(s). >>>> >>>> - Please let me know if/when you'd like to schedule an 8x8 App Training >>>> via GoogleMeet. My calendar is pretty up to date. >>>> >>>> - Please let me know when you'd like to schedule a soft-forward so that >>>> your main numbers are all forwarding to the temporary numbers on the 8x8 >>>> account. This will signify the day that you're no longer using your old >>>> phone system and will be taking all live calls on 8x8. >>>> >>>> - If the soft forward goes well, please let us know when you'd like