--0000000000004248540624fea42f Content-Type: text/plain; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Yes I was able to touch bae with Kelly. She knows my role and has my cell in the event she feels like she is unable to get in touch with us in a timely manner. I will say that she is CST in Chicago and says that she has called at the end of the day, she is probably rolling into the contact center because of the time difference. I reached out to Jeannie to see if a call can be set up so that she can understand the LTC billing aspect. She said that she's been doing it the last year or longer because when we tried it was denied, but she didn't have any other information. She did say that even with turnover all of the caregivers have been good, but she wanted more consistency. All in all the conversation was good and I believe she will be less stressed if we can figure out the LTC billing for her. Were you able to look at your calendar to see when we can meet this week? Thanks, Aysce. On Tue, Oct 15, 2024 at 9:41=E2=80=AFAM Timothy Thomas wrot= e: > Hi Alysce. > > Could you please dig into this one and let me know what's going on. > > Thanks, > > -- > > *Tim Thomas* > Head of Midwest & Canada Divisions | *TheKey* > Mobile: 514.591.9387 > [image: TheKey] > --0000000000004248540624fea42f Content-Type: text/html; charset="UTF-8" Content-Transfer-Encoding: quoted-printable Hi Tim, Yes I was able= to touch bae with Kelly. She knows my role and has my cell in the event sh= e feels like she is unable to get in touch with us in a timely manner. I wi= ll say that she is CST in Chicago and says that she has called at the end o= f the day, she is probably rolling into the contact center because of the t= ime difference.=C2=A0 I reached out to Jeannie to = see if a call can be set up so that she can understand the LTC billing aspe= ct. She said that she's been doing it the=C2=A0last year or longer beca= use when we tried it was denied, but she didn't have any other informat= ion.=C2=A0 She did say that even with turnover all= of the caregivers have been good, but she wanted more consistency.=C2=A0 All in all the conversation was good and I believe = she will be less stressed if we can figure out the LTC billing for her.=C2= =A0 Were you able to look at your calendar to see = when we can meet this week? Thanks, = Aysce.=C2=A0 On Tue, Oct 15, 2024 at 9:41=E2=80=AFAM Timot= hy Thomas < tt@thekey.= com > wrote: Hi Alysce. Could you please dig into= this one and let me know what's going on. Tha= nks, -- Tim Thomas Head of Midwest & Canada Divisions |=C2=A0 TheKey Mobile: 514.591= .9387 --0000000000004248540624fea42f--