--0000000000004e57ba05e2733347 Content-Type: text/plain; charset="UTF-8" Thank you Chuck, This will all be in place for Calgary and Winnipeg for the start of business tomorrow. On Mon, Jun 27, 2022 at 3:41 PM Chuck Terlesky wrote: > Hi Keith, > > Please see attached voice recording for option #3. > > Chuck > > On Mon, Jun 27, 2022 at 12:36 PM Chuck Terlesky cterlesky@homecareassistance.com> wrote: > >> Hi Keith, >> >> I'll have something for you by end of the day. >> >> Thanks, >> Chuck >> >> On Mon, Jun 27, 2022 at 12:03 PM Keith Moore wrote: >> >>> Hey Chuck, >>> >>> I'll need an approved script or recording to put in place for Caregiver >>> calls to Option 3 for the change going live tomorrow. >>> >>> We discussed offering an option for callers to go to either Calgary >>> (Chandani) or Winnipeg (Brian) >>> >>> On Fri, Jun 17, 2022 at 12:05 PM Keith Moore wrote: >>> >>>> Winnipeg has been updated to route directly to 888-333-6609 after hours. >>>> >>>> On Wed, Jun 15, 2022 at 4:26 PM Timothy Thomas wrote: >>>> >>>>> Great, thank you both! >>>>> >>>>> >>>>> On Wed, Jun 15, 2022 at 1:44 PM Keith Moore wrote: >>>>> >>>>>> That's great, I'll put that in place for unanswered calls to Option 3. >>>>>> >>>>>> On Wed, Jun 15, 2022 at 1:41 PM Chuck Terlesky >>>>> cterlesky@homecareassistance.com> wrote: >>>>>> >>>>>>> Hi Keith, >>>>>>> >>>>>>> I also found this recording - thoughts? >>>>>>> >>>>>>> Chuck >>>>>>> >>>>>>> On Wed, Jun 15, 2022 at 11:25 AM Keith Moore >>>>>>> wrote: >>>>>>> >>>>>>>> Hey Chuck and Timothy, >>>>>>>> >>>>>>>> I've attached the trimmed down auto attendant greeting (No options >>>>>>>> 3 or 4). >>>>>>>> As well as the voicemail that will be in place if the call is not >>>>>>>> answered. >>>>>>>> >>>>>>>> These will not go live until 9AM EDT on 6/28. >>>>>>>> >>>>>>>> -- >>>>>>>> Keith Moore >>>>>>>> VoIP Administrator >>>>>>>> *Please send all support requests to ITSupport@thekey.com >>>>>>>> * >>>>>>>> * Please note my email has changed: * >>>>>>>> kmoore@thekey.com >>>>>>>> 480-527-0204 >>>>>>>> TheKey.com >>>>>>>> [image: TheKey] >>>>>>>> >>>>>>> >>>>>>> >>>>>>> -- >>>>>>> Chuck Terlesky B.A., CCPE >>>>>>> General Manager >>>>>>> Home Care Assistance of Calgary, Alberta >>>>>>> Office: 403-301-3777 >>>>>>> 10333 Southport Rd SW, Unit 107 >>>>>>> HomeCareAssistanceCalgary.ca >>>>>>> Click Here For Information >>>>>>> --- >>>>>>> Read Our Testimonials >>>>>>> >>>>>>> Join Our Newsletter >>>>>>> >>>>>>> We Are Hiring! >>>>>>> >>>>>>> Champions of Longevity >>>>>>> >>>>>> >>>>>> >>>>>> -- >>>>>> Keith Moore >>>>>> VoIP Administrator >>>>>> *Please send all support requests to ITSupport@thekey.com >>>>>> * >>>>>> * Please note my email has changed: * >>>>>> kmoore@thekey.com >>>>>> 480-527-0204 >>>>>> TheKey.com >>>>>> [image: TheKey] >>>>>> >>>>> >>>>> >>>>> -- >>>>> Tim Thomas >>>>> Head of Canada Division >>>>> *Please note my email has changed:* >>>>> tt@TheKey.com >>>>> (514) 591-9387 >>>>> TheKey.com >>>>> [image: TheKey] >>